- Manage small IT projects such as site setups, upgrades to services, and infrastructure- Provide second and third-level support to end-users, including troubleshooting hardware and software issues, resolving network problems, and responding to service requests.- Update department and project documents so that support information is updated- Work with vendors/partners to resolve complex problems

- Assess client infrastructure needs and recommend solutions to improve performance, security, and efficiency.- Develop and implement disaster recovery and business continuity plans to ensure system availability and data protection.- Develop and maintain project plans, budgets, and schedules.- Design and implemented IT processes to improve efficiency and mitigate risks.- Design, implement, and maintain complex infrastructure systems using industry-standard tools and technologies.

- Manage IT infrastructure including Network LAN, WAN, MPLS Data Network, Data Centers, Disaster Recovery facilities, ERP applications, telecommunications, and third-party applications including CRM, internal reporting, database management and IT help desk. - Develop and manage corporate IT budgets, combining best practice options and cost analysis based on business growth and user requirements. Prepare and execute an IT strategy to reduce costs in the IT department. - Lead the enterprise disaster recovery project and re-evaluate the network architecture. Define and design the company's physical network infrastructure using the most updated cabling technologies. - Develop processes for help desk technicians to improve the quality of service to users. - Manage all IT vendor relationships and negotiate contracts.Key Achievements:- Completed a current state assessment and successfully led a highly customised ERP replacement project.- Reduced by more than 40% the monthly cost by changing the PBX technology and allowing use of extensions in mobiles.- Scaled technology and policies during company's growth from 30 to 150 people. - Reduced by more than 50% the monthly cost of using voice calls.- Migrated over 150 users from full internal email system with an Exchange Server to Office 365. - Designed and implemented an entire Active Directory and security infrastructure.

- Teach Operating Systems, Computer Architecture, Computer Networks and Network Management to an average of 40 students per class. - Plan the teaching content according to the programme, the number of available weeks and the end date of the course. - Establish an open communication and trust with and between students. Key Achievements:- Implemented innovative and engaging lesson plans and activities, incorporating digital technology as the use of software applications.

- Administrate and maintain the Windows Server (NT, 2000, 2003), including Active Directory and Group Policy. Administrate Juniper firewall rules and security, and maintain LAN/WAN with support to related equipment.- Administrate and maintain the Microsoft Exchange 5.5 and Microsoft Exchange 2003 servers, as well as users' emails, intranet and internet security. - Monitor daily backups, anti-virus status, shared storage space and network activity by adjusting network equipment and settings as needed. Key Achievements:- Implemented a system for inventory and network infrastructure resources analysis. - Created a plan for updating company servers' hardware and software.- Created training manuals for the team and the users, in new and existing hardware and software technologies.

- Administrate and maintain the Windows Server (NT, 2000), including Active Directory and Group Policy, the Microsoft Exchange 5.5., users' emails, intranet and internet security. - Administrate Linux Squid firewall rules and security, and maintain LAN/WAN and support related equipment. - Monitor daily backups, anti-virus status, shared storage space, and network activity by adjusting network equipment and settings as needed.- Train the team and users in existing hardware and software technologies.