Thiago Souza Email & Phone Number

Senior Operations Manager with over 17 years of experience in Customer Service (CS) and Customer Experience (CX), working with leading global technology companies.Expertise in BPO for global programs, managing call center operations across various sectors, including technology, concierge services, benefits, online travel agencies, and airlines, with a strong focus on customer satisfaction, cost reduction, and achieving operational and quality goals.Extensive experience in electronic product repair operations, managing repair vendors, reverse logistics, legal functions, and service order management systems.Results-driven, with a strong background in financial analysis and large team management.Also experienced in the development, implementation, and integration of systems for post-sales and reverse logistics.