Thiago Salgado Email & Phone Number

Latam

At Vrio Corp., I lead regional operations with a strategic focus on process optimization and the integration of technological solutions that support large-scale operational efficiency. My experience involves overseeing multidisciplinary teams across various Latin American countries, consistently ensuring the delivery of results aligned with the organization’s business goals.I have implemented initiatives that enhance efficiency and optimize resources, generating significant financial benefits for the company. Through effective management and monitoring practices, I contribute to the agile resolution of issues, always prioritizing the stability and continuity of our market operations.My work includes developing strategies to ensure that IT infrastructure is robust, scalable, and future-ready. Focused on strengthening partnerships and building trust with internal and external stakeholders, I have collaborated with senior executives to ensure that adopted solutions are aligned with the company’s strategic priorities, always with a results-oriented approach.My journey at Vrio Corp. is characterized by a continuous pursuit of innovation and efficiency, aimed at maximizing operational value and strengthening the company’s position in the Latin American market.

São Paulo, Brazil

I led teams in the development and maintenance of critical telecommunications systems, focusing on Billing and CRM solutions. By implementing Agile and DevOps methodologies, I enhanced collaboration between operations and development, significantly reducing delivery timelines and increasing release frequency.My efforts resulted in the implementation of quality assurance (QA) practices that maintained performance standards and reduced defects, ensuring that systems operated consistently and efficiently. Additionally, I supervised the design and implementation of APIs and microservices, promoting interoperability and accelerating development timelines, contributing to a more dynamic and integrated operation.My focus was on optimizing processes and ensuring the efficient delivery of technological solutions, always aiming to support the organization’s growth and innovation.

São Paulo, Brasil

I led the modernization of legacy systems and migration to scalable architectures, resulting in a 30% improvement in system performance and a 15% decrease in maintenance costs. Integrating virtualization and cloud computing technologies contributed to a 25% reduction in operational costs and a 20% increase in infrastructure efficiency.I supervised complex architecture projects in hybrid environments, enhancing system reliability by 15%. Additionally, I managed solution selection and vendor integration, which resulted in a 20% decrease in contractual costs and a 15% improvement in vendor performance.My focus was on ensuring operational efficiency and the scalability of technological solutions, aligning them with the strategic needs of the organization.

São Paulo, Brasil

Led IT service transitions, ensuring efficient management of changes, deployments, and testing, which resulted in significant downtime reduction and improved service quality. Developed and implemented monitoring solutions to guarantee full system visibility, enhancing issue detection and streamlining incident response.Pioneered test automation practices, boosting the efficiency and accuracy of validation processes, ensuring the consistent delivery of high-quality outcomes. Additionally, led the implementation of best practices in functional, integration, regression, and UAT testing, adhering to standards such as IREB and ISTQB, significantly reducing defects and enhancing system stability.Managed development, testing, and staging environments, ensuring correct configurations and high quality in all deliverables. Focused on documentation and compliance, I ensured all processes were thoroughly documented and met internal policies and regulatory standards, facilitating audits and maintaining compliance.Served as a key facilitator between senior management and IT teams, aligning goals and timelines for transitions, resulting in smoother processes and better alignment with organizational objectives.

Sistemas Da Informação

Scrum Master, Information Technology

Certificação Scrum Master, pela Scrum Association.

Product Owner, Information Technology

Certificação Product Owner, pela Scrum Association.

Cobit 4.6

Certificação COBIT 4.6, ISACA

Itil Foundation, Information Technology

Activities and Societies: Certificação ITIL Foundation.

Itil Soa

Certificação ITIL SOA, Exin.

Itil Service Offering & Agreements, Information Technology

Certificação ITIL OSA, Exin.

Itil Service Management

Certificação ITIL Intermediate Service Management.

Itil Release Control & Validation, Information Technology

Certificação ITIL RCV, Exin.

Requiriments Engineer, Information Technology

Certificação em Engenharia de Requisitos, IREB.