• 20+ Years of Experience in IT• International Experience Managing IT Projects in Brazil and LATAM• Global Collaboration: Regular interaction and collaboration with IT teams across America, Europe, Africa, and Asia.• Pluxee: Responsible for LATAM IT Infrastructure across 9 countries (BR, ME, CO, CH, PA, PE, UY, VE and USA), coordinating and supporting global and regional infrastructure initiatives across LATAM.• Contour Global: LATAM Regional IT Manager, overseeing IT operations in BR (15 sites), PE(3), CO(1), MX(3), PA(8), CR(2), and DR (2), reporting directly to the Global CIO and Brazil CEO.• Estapar Brazil: Head of Infrastructure IT for the HQ, 22 regional offices, and 700 parking locations, managing user support, servers, telecom, and security initiatives. • Estapar Zona Azul (São Paulo and metropolitan areas), responsible for high-availability environments in MS Azure, supporting e-commerce and mobile applications for public service parking lots and parking apps in airports, arenas, hospitals, and offices.• IT Digital Transformation: Led LATAM countries in migrating on-premises workloads to the Cloud, including Tenant-to-Tenant migrations.• IT Project Management: Managed ramp-up for new clients, systems implementation, business assumptions, and scope definition for clients including Alpargatas, Suzano, Kaspersky, Whirlpool, Cielo, Intercement and others.• Due Diligence & Project Monitoring: Experience in due diligence, requirements analysis, scope definition, timeline, budget, and managing.• Experience as an IT Business Partner, driving business development initiatives in IT.• Team Leadership: Strong experience managing teams across LATAM, including Service Desk L1, Technical Support L2/L3, Infra, System Develop, Projects, Telecom, Middleware, DBAs, NOC (using Dynatrace and Datadog), SOC, and third-party vendors.• Budget Management: Managed CAPEX and OPEX with a budget of 20MM BRL, focusing on cost optimization and effective budget control.• Service Desk and Cost-Cutting: Oversaw SD operations, outsourcing contracts, telecom management, and cost-reduction initiatives.• System and Infrastructure Development: Experience developing systems (CRMs, front-ends, web services, contact center dialers, and integrations) and executing infrastructure projects (data centers, file servers, antivirus, VoIP, printing, IVR, networks, Wi-Fi, Totvs Platform, virtualization, UPS, security cameras, VCs, PCI compliance, RPA, and Microsoft Azure).• Security Management: Managed vulnerability assessments and penetration testing to ensure system security.