Thi Anna Ly Email & Phone Number

Grasmere, Nsw, Au

Australia

Provided exceptional customer service and support to internal and external customers.Assisted with event space setup, coordination, and catering.Responded to email, phone, and ticket enquiries promptly and professionally.Collaborated with facilities team to ensure maintenance and upkeep of workplace floor

I provide exceptional customer service to both internal and external customers of Department of Planning and Environment.I am responsible for the upkeep and appearance of my allocated workplace floorI liaise with the facilities team to log and follow up on maintenance repairsI reset meeting rooms and event spaces after team use and ensure technology is working to specsI provided internal staff assistance with IT issues I assist hosts with event space setup, coordination and catering assistanceI answer both email, phone and CS Connect ticket enquiries within a timely and professional mannerI liaise with the lobby concierge team with access passes of those clients not registered in the access system

I provide administrative support to staff and upper management.I am responsible for liaising with clients and providing daily rosters I maintain staff data records and ensure it is up to dateI assist with staff scheduling on deputy I provide assistance with recruitment process

Westpac Hq

I provide my assistance and skills to employees of WESTPAC with set-up of mobile phone work applications for new starters. I am responsible for five floors of the building ensuring all IT equipment, meeting rooms, kitchen facilities are all working to spec to be utilised by teams located on these floors. I investigate and report any faults that have occurred and ensure these faults a completed and fully functioning. I have and continue to provide remote assistance to those that are working from home and require access to items onsite. I provide my assistance in Lobby Concierge with registration and processing of guest and employee access passes.Promoted to Supervisor within less than a year in my tenure with Colliers - Westpac, I now provide support to not only team members but also my manager and upper management. I ensure the frontline tasks and work was complete, whilst my manager was handling more complex back end activities. I assist with new starter training, ensuring the new starters are familiar with the expectations and daily requirements of their role.I assist with setup, operations and closing of activation activities provided by Westpac to their employees.

Hoxton Park

I performed three different roles in the team during my tenure, E-commerce,Spare parts and Return Authority Co-ordinatorI completed onboard training for newly joined team membersI answered all inbound email enquiries from our client, state wide depots and external partners within a 24hour timeframeI answered and resolved all inbound phone enquiries from customersI generated daily statistic reports for both DB Schenker and Samsung senior managementI raised open cases and followed up on any late, missed or lost deliveries

Sydney Olympic Park

Retail Claims AdministratorI completed on boarding of new team membersI printed and sorted all daily inbound retailer claims for credit processingI submitted claims into system for credit approvalI monitored, delegated and replied to all inbound emails within 24 hour timeframeI communicated with relevant departments to ensure credit approvals were completed in a timely mannerNetwork Performance OfficerI made outbound calls to customers to obtain a more detailed and thorough description of the fault that has occurred with their productI answered all inbound emails from internal teams, service centres and customers within a 24hour timeframeI would source technical assistance and parts required to fix occurred fault with relevant internal teamsI completed the ordering of parts and providing assigned service centre their daily allocated jobs and the necessary information needed to fix the faults reported and provided administration assistance

Front Desk Agent I demonstrated five-star service to all hotel guests during both check-in and check-out processI provided my assistance to fellow team members when needed to help resolve issuesMy administration skills and services were utilised to help Casino VIP department with all enquiries and tasks requestedI raised tickets for maintenance issues through company system MAXIMO for the facilities team to resolve and completeI maintained the cleanliness of the reception and lobby areaI assisted and answered all queries from both hotel and casino guestsHD Night ManagerI managed a team of five staff on overnight shiftsI acted in evicting unruly guests with minimal impact to other hotel guestsI ran end of day system processes and generated reports for senior hotel managementI collaborated with hotel security with major guest issuesI processed and cancelled pending reservations

I completed check-in process for passengers on booked flightsI aided all special services passengers from checkin to boarding of flightI supervised unaccompanied minors and assisted with safe transportation on to the aircraftI completed passenger boarding processI completed operations process providing flight crew with all flight detail informationI actioned and resolved passenger baggage lost in transitI handled and processed a cash float on a daily basis