Balaji is a seasoned executive with over 20+ years of broad experience in both industry and management consulting. He has helped multi-national clients execute strategy and large-scale transformation programs to include business process improvement via distributed computing, data & analytics engineering, operational excellence, performance improvement, operating model redesign and program management within the front & back office. He is able to provide vision, leadership, and direction to execute critical decisions, and is well-versed in leveraging global resources from all levels to lead improvement initiatives. Currently, he's is focusing on initiatives driven by Analytics & AI driven business insights, Process & Task Mining with Gen AI and data governance.Specialties: Three tiered Datawarehousing, Gen AI integrations Digital Transformation, Business insightsShared Services, Global Service Delivery, Business Process OptimizationApplication Performance ImprovementCustomer Lifecycle ManagementCustomer Experience