As a senior product manager on data security and privacy, I'm focused on Purview and Priva, two innovative solutions that help organizations discover, classify, protect, and govern their data across hybrid and multi-cloud environments.- Day to day, I work closely with engineering teams, customers, and partners to understand their needs and challenges, and translate them into actionable product requirements and roadmaps.- Also build and scale an active customer community and engage in various events to drive feedback sessions and generate customer insights based on segment, vertical, and region.- Additionally, I act as an escalation point for the field to unblock and assist on pre-sales opportunities and ensure customer satisfaction and retention.- Deep technical understanding, and have the ability to translate complex concepts and features to scenarios, demonstrating how our solutions can help achieve strategic goals and address pain points.

- Respond to deployment requests for customers from Microsoft 365- Serving as the escalation point for complex identity scenarios- Work in engineering initiatives and feature previews to drive key business outcomes and bring feedback from the breadth of our customers- Be the advocate in engineering for our customers – Build and scale an active customer community and engage in events to drive feedback sessions and build customer insights based on segment, verticals, and regions.

Responsibilities- Participate in proactive account management, analyze problems, develop solutions to meet customer needs, represent them.- Provides stakeholder assistance throughout deployments to avoid/resolve technical issues.- Create deliverables to address everyday customer needs and share intellectual property with others.- Update existing intellectual property (IP) or, where applicable, creates new content focusing on industry solutions and customer business outcomes.Technical environment- Identity and Access Management using Azure Active Directory- Security and Compliance in Office 365 using built-in tools, Cloud App Security- Identity Federation using standards like OpenID Connect and SAML- Implement Hybrid Identity and modern authentication mechanisms like Windows Hello for Business

Delivering onsite technical assistance to customers utilizing Microsoft Platform solutions such as Azure Active Directory, Security, and Office 365. Deep dive and high-level talks to raise awareness over securing identities and data protection in Cloud Infrastructures.Analyzing health and risk assessments for customers in order to provide prevention of issues in the near future.Securing identity management infrastructure by implementing multi-factor authentication, hardening of Identity Providers like Active Directory Federation Services, and detection of security breaches using Azure Security products.

Provide technical support and guidance to Microsoft’s enterprise customers on Exchange and Office 365, always focusing on high satisfaction in delivering solutions.- Troubleshooting, migration assistance, configuration management on-site and remotely- Workshop delivery- General advisory support

Deployment of Microsoft technologies that translate business needs into technological implementations that satisfy the customer’s business goals.Consulting services focusing on enabling customers to improve adoption and continued consumption of Microsoft solutions. My responsibilities were:- Implement creative solutions and set the right expectations for customers- Drive usage by engaging customers on-boarding and pre-sales activities- Gather and share information and technical tips with my peers to grow and learn- Advanced troubleshooting as a part of the delivery lifecycle and the internal support process