Improving the relationship between the brand and the end-client through an emotionally memorable experience in Boutique.Direct management of 3 trainers & 7 in the platformsEmotional Intelligence Training approach & M-LearningIWC #2 Brand out of 32 in Richemont Mystery Shopping results

Developing IWC as an iconing brand & Increasing global turn-over through the development of the Retail network.Trainer and personal coach for the Retail population of the following markets:> America, Europe, Russia & Middle-East (20 internal boutiques and more than 100 team members)

In charge of the products flow management in the Maison des Champs-Elysées, Louis Vuitton's flagship store.Head of a team of 16 people, in charge of:- reception of the products (7 deliveries per week)- replenishment of the store- preparation of the products sold on the shop floor- follow-up of the stock losses: shop soiled products and discrepancies- optimization of the repartition of products inside the store

> Structuring and building Supply Chain Department for the Middle East region: high growth market - 10 stores in 6 countries- Animation of the stock teams network: regional training sessions twice a year, implementation of the IT retail system in 4 stores, key trainer for MyStoreReverse and MyRepair (retail applications)- Matching inventory with business needs: availability increased on best-sellers through lead-times reduction and sales analysis, overstock decreased through reverse… Show more > Structuring and building Supply Chain Department for the Middle East region: high growth market - 10 stores in 6 countries- Animation of the stock teams network: regional training sessions twice a year, implementation of the IT retail system in 4 stores, key trainer for MyStoreReverse and MyRepair (retail applications)- Matching inventory with business needs: availability increased on best-sellers through lead-times reduction and sales analysis, overstock decreased through reverse logistics management- Improvement of stock operations: in charge of fiscal counts process & stock losses reduction> Creation of a logistics hub in Dubai: regional warehouse and wholesale entity- Key-user in the SAP/Infolog implementation: business inputs for distribution process- Reengineering of the distribution network: selection of an unique freight forwarder for the region, definition of the transport plan & visibility improvement for the stores> Management of the After-Sales Services Department for the region- Creation of a regional repair center in Dubai with one repair expert Show less

› Internal Audit process of a European major food firmConception of the internal audit working programOperational realization of the audit in the French, Dutch and Spanish subsidiariesQuality organization audit: from Group Top Management to plant quality tests› Strategy IT post deal for a French leader in aeronautical industryElaboration of the IT convergence planDesign of the new IT governance› AMOA on a project of a facilities management software… Show more › Internal Audit process of a European major food firmConception of the internal audit working programOperational realization of the audit in the French, Dutch and Spanish subsidiariesQuality organization audit: from Group Top Management to plant quality tests› Strategy IT post deal for a French leader in aeronautical industryElaboration of the IT convergence planDesign of the new IT governance› AMOA on a project of a facilities management software deployment for PricewaterhouseCoopers FranceNeeds analysis, design, sourcing and implementation management› Re-engineering of the Clients Resources Management process forPricewaterhouseCoopers Consulting Commercial monitoring process industrializationConception of demand forecasting dashboards Show less

> Industrialization of project managementConception and production of project management consolidated dashboardsWork with Clarity, OpenWorkbench and Visual Basic for Application