Provide strategic hotel business performance consultation and support to the management of hotels across Europe.Ensuring that brand values are fully reflected at each of the properties.Consult with Hotel leaders on revenue, brand and guest experience opportunities in line with Europe Operations Strategy.

Oversees all guest services operations to ensure high-quality service and guest satisfactionResponsible for recruitment, planning, training and development of the teamDriving operational performances through Medallia feedbacks, LQA and Forbes Audit Driving financial performances through labour costs management and capex projects

Responsible to implement the Quality & Continuous Improvement culture and processes to enable the hotel to drive business performance, to ensure training and development activities are linked to the brand vision’s. The position is also responsible for ensuring effective action planning is in place to highlight areas of strength and areas for improvement based on analysis of key results and guests feedbacks. Reporting directly to the General Manager and working with the Leadership team to achieve their KPOs, to ensure compliance with InterContinental Brand Standards and to drive Brand Loyalty through continuous improvement in guest satisfaction

Iconic landmark and IHG's Australasia flagship situated in the heart of the CBD with 509 rooms, 5 F&B outlets and 15 meeting roomsSupervising daily operations at the Front Desk, training and development of the team Following the team's performance to achieve our Loyalty Metrics - Loyalty Champion Following the team's performance to achieve our Financial Metrics - TSA & Currency Select Champion

Future Leaders programme with a specialisation in Rooms Division at the InterContinental London Park Lane, luxury hotel in London's exclusive Mayfair, with 447 rooms and 3 Food & Beverage outlets.The first year of the programme is a rotation between hotel's departments:- 3 months in Banqueting- 2 months at the Arch Bar Wellington Lounge, in charge of daily tasks on the floor and implementing trainings to improve the outlet’s score for the Leading Quality Assurance inspection- 2 months in Room Service, in charge of coordination between the guests, the kitchen and the service.Implementation of SOP booklet for the department in line with IHG Brand Standards- 1 month in Guest Services- 4 months at the Front Desk, in charge of check-in / out, room allocation, upselling, enrolments and guest's relation.The second year of the programme is a specialisation in Rooms Division- 3 months as Club Lounge Team Leader, implementation of our new brand standards, supervision of the Club Lounge activity, training and development of the Club Lounge associates, focus on the guest experience and VIP recognition-9 months as Guests Relation Team Leader, looking after training & development of the Front Desk team, implementation of our new brand standards and supervising the daily operations at the desk