Thibaut Mitre Email & Phone Number

Ramonville-Saint-Agne, Occitanie, France

Team for the Planet is a mission-driven company aiming to gather 1 billion euros to implement 100 innovations fighting against climate change. It's possible to become a shareholder starting from just one euro invested.We are the last generation able to prevent a climate collapse. Let's act together!If you want to know how to get involved, check it out here: https://www.team-planet.com/fr

Remote

Define & build Technical Services department from scratch to a top-notch state of the art team providing before and after sales technical expertise & support related to Viously products & services to our publishers / customers.- Team Vision, Missions, Organizations & Objectives definition- Team scale plans- Team coaching & management- Operationally responsible of TAM / Professional Services / Technical Support items.Managing technical presales, onboarding and technical support for Publishers.

Région De Toulouse, France

Managing a team of Services TAM in EMEA and acting TAM on Tier 1 & strategic accounts.

Région De Toulouse, France

Support expanded customer base by managing technical adequacy and timely implemention of Sierra Wireless IoT Services (telecom, connectivity & cloud) portfolio for a selected number of new and established key customers across EMEA, resulting in an accelerated time-to-market and best-in-class customer retention.Responsible for orchestrating the technical relationship with the customer during bid process, development, and deployment of our IoT solutions. Leading all aspects of training and implementation plans for our services, and acting as a technical advisor ensuring service adequacy to the customer’s core business. Key Accountabilities:1. Deeply understand customer’s end to end solution or requirements (HW, connectivity, service platform, use case, etc) and advise Account Sales Management on the technical strategy for the assigned account.2. Lead training and technical advices to the customer, in conjunction with Product Management, Customer Service, and Operations organizations.3. Oversees service implementation plans and timelines to execute onto customer onboarding and ramp-up.4. Drive operational relationship, including periodic check-in calls or meetings to review overall architecture and operational health of our business with the customer5. Track and report business and operational metrics for the assigned accounts

Région De Toulouse, France

Proactively manage customers relationships to ensure they continually and increasingly receive value from using Sierra Wireless products and services throughout their entire lifecycle with us.Main objectives are to reduce customer churn, drive service adoption and expand Sierra Wireless footprint in existing accounts.This by managing the following missions:* Technical Sales - Help Sales Managers with technical questions during early stage of the relationship* Customer Onboarding - Ensure prospects testing our services achieve first value quickly and move on to contracting phase. - Once contract is signed, have all provisioning activities finalized, and welcome the new paying customer* Customer Engagement - Make sure customers achieve their business goals using our services

Région De Toulouse, France

Manages on-going contractual relationships and the operational delivery of services to clients for an account or group of accounts. First contact stakeholder with customers. Ensures client satisfaction.ContractualManages delivery of contracted services to customers in order to ensure SLA and KPI as defined in the relevant contracts are met or exceededProject managementMaintains tight control over the project schedule, risks, scope of work and budget; ensures that operational teams and subcontractors have a clear understanding of client requirementsRelationshipsBuilds and maintains a strong relationships with customers, and provides day-to-day customer advice and support. Organize and lead regular progress meetings and steering committee.Pre-salesPromotes the organization's capabilities to clients, identifies sales opportunities to be forwarded to the account managers, and achieves contract extensions or additional business within the account(s)Change requestProactively manage changes in project scope, identify potential crises, and devise contingency plansQuality and profitabilityAccountable for quality and profitability of Professional and Operated Services delivered to customer accountStandardizationEnsure projects comply with company standards and procedures.

Région De Toulouse, France

Project manager in AirVantage Solutions & ServicesAccountable responsabilites were:- National & international M2M Projects coordination, grouping different partner and stakeholders in various sectors,- Work closely with customrers to deliver innovative projects,- Manage cross-team communications (Engineering, Management, Test&Validation, Operations and Supply chain) in order to take into account customers' requirements, planning and budget,- Consult & advice customers about M2M allowing them to better understand and manage the different components of a solution (Embedded Application, Data consumption, Sourcing, RF Certification, Trainings, etc...),- Detect & resolve challenges of the customer solution,- Drive follow-up meetings with customers,- Bring technical expertise during presales phase

Région De Toulouse, France

M2M project manager and web application production based on Sierra Wireless AirVantage - M2M Operating Portal.

Conception & production of Web solutions

Technical Manager of two components of the ECAM A380 (ECAM Tool) alarm customization software suite.. Maintenance and improvements of 2 main components of the ECAM tool software suite.- Customer needs analysis / assessments,- Improvements design & development, bugs fix follow up,- Quality review of code changes.

Ingénieur, Génie Informatique Et Réseaux

Dut, Télécommunications Et Réseaux