Créateur d'art végétal de Kokedama dans la plus pure tradition Japonaise

🎯 Garantir le haut niveau de satisfaction client par un accompagnement réactif et personnalisé

- Renseigne les usagers par téléphone sur toutes les démarches administratives (URSAFF, impôts, CAF, CPAM, retraite, DREETS, ...) «Tout opérateur de type France Services»- Formation et audit des appels passés par les indépendants (respect des règles de la charte qualité, réponses apportées...)

- Sell IT products by phone (around 90 calls per day)- Understand needs for customer about their Orange Internet Network- Suggest and sell a product to solve connection problems (Flybox 4G)- Manage multiple customer engagements concurrently;- Use situational, technical, proposition and solution knowledge to provide support to our external customers;- Answer technical questions and conduct tailored product demonstrations of all product features to prospects;- Be a part… Show more - Sell IT products by phone (around 90 calls per day)- Understand needs for customer about their Orange Internet Network- Suggest and sell a product to solve connection problems (Flybox 4G)- Manage multiple customer engagements concurrently;- Use situational, technical, proposition and solution knowledge to provide support to our external customers;- Answer technical questions and conduct tailored product demonstrations of all product features to prospects;- Be a part of cross department collaborations to test and deliver product solutions. Show less

Finalised project: - Realization of a marketing audit for the Touareg Truck Campers CompanyConcrete targets: Increase the turnover of 10% within 1 year (end of 2020) thanks to the new website and through better communication on social media. I stay in touch to follow the goals.- Development of an effective acquisition marketing plan for Hôtel du Louvre ParisConcrete targets: Expected turnover : € 313,500 (on 6 months of marketing campaign) thanks to several efficient… Show more Finalised project: - Realization of a marketing audit for the Touareg Truck Campers CompanyConcrete targets: Increase the turnover of 10% within 1 year (end of 2020) thanks to the new website and through better communication on social media. I stay in touch to follow the goals.- Development of an effective acquisition marketing plan for Hôtel du Louvre ParisConcrete targets: Expected turnover : € 313,500 (on 6 months of marketing campaign) thanks to several efficient operational operations.- New editorial strategy for Blune CorporationConcrete targets: Proposal a new editorial strategy for an online clothing store (blune.fr) used on all communication media. (website, social media, videos, flyers, coupons, press)- Promotion of a new translator software Concrete targets: Establish a communication, logistics and human budget to achieve objective and organize the best event to increase market share by 50% over 3 years.- CRM software consultant through my website (www.loeilducrm.com)Thanks to Saas CRM software like Hubspot or Salesforce, the business of a company is increased tenfold. It is essential for all companies to use this type of software. Passionate about this field, I studied the CRM market in France. I improve and monitor impact of my website thanks to Inbound Marketing.- Management of the creation of a new website for Electrolux FranceDigital actions implemented to increase the number of washing machine sales. (Facebook advertising, SEM, SEO, contests on social media). Concrete targets: ROI close to 8% with an estimated cost of nearly € 60,000 Show less

Gardening sector manager in the Garden CentreIssues: - Improve engagement on Facebook (ROI, A/B testing of text and photos)- Digital communication: publications of current offers and events on social media- Increase sales of 5% more than last year- Resumption of the garden sector after a restructuring of the store - Inventory manager and supply- Give the best advice to customers- Trainees supervision for the restructuring of the point of sale - Establishment… Show more Gardening sector manager in the Garden CentreIssues: - Improve engagement on Facebook (ROI, A/B testing of text and photos)- Digital communication: publications of current offers and events on social media- Increase sales of 5% more than last year- Resumption of the garden sector after a restructuring of the store - Inventory manager and supply- Give the best advice to customers- Trainees supervision for the restructuring of the point of sale - Establishment of a clear display for the customers (Point of sale information ...) - Versatility (cashier, help in other sectors) Show less

Nursery sector manager and Consultant/sales associateChallenges: Increase the turnover of the nursery sector after long months of abandonment - Inventory management - Give the best advice to customers- Improvement of communication media (posters, advertising) - Restructuring of the nursery- Specialization in rare trees to increase supply and get new customers

Issues: Attract more and more customers to increase the turnover - By building customer loyalty and best meet their expectations (customer orders and customer service) - Development of communication and information at the point of sale - Implementation of promotional offers (competitive prices) - Staging of products - Regular restructuring of the nursery- Implementation of the 4P rule

The goal: Provide relevant advice on plant selection to result the sells. - Improve sales compared to last year - Create and optimize the staging of plants to sale more - Maintain an attractive presentation of plants (cleaning, watering ...)