A leader who is passionate in improving productivity of global Network Deployment, Customer Success, Professional Services and Training Services teams. BUSINESS DEVELOPMENT AND OPERATIONS• Managed $5M-$100M P&Ls at 40%+ profitability • Created, optimized and launched competitive and innovative service offerings• Responsible for Services pre-sales and sales supports that resulted in growing services revenue by 300% • Created Key Performance Indicators (KPIs) metrics driven global PS and Customer Success processes to drive improved NPS, increased team productivity and reduced costs• Increased consulting billable utilization from 25% to 70% CONTINUOUS PROCESS IMPROVEMENTS• Developed and implemented predictable and repeatable service delivery methodologies• Created best-in-class program management office (PMO) processes • Built consensus and driven success cross functionally in global organizations• Redesigned the implementation process and client-facing metrics that resulted in significant improvements on the Net Promoter Score (NPS) from -60 to +75 PEOPLE AND PARTNER MANAGEMENT• Excellence in hiring, mentoring, coaching and growing of high performance teams• Grown global teams of 10-100+ members who are responsible for sales and delivery of implementation, integration, consulting, customer on-boarding and training services• Executive-level owner responsible for design and delivery of the award-winning Technical Competency and Service Partner Management Programs to achieve “customer delight” and establish Services as a differentiation.• Global Professional Services • Software-as-a-Service (SaaS) • B2B Software Implementation• Continuous Process Improvement• Services PKIs Reporting • Services Playbook Authoring• Resource Capacity Management • Project and Program Management• Partners Management