Responsibility: - Gathering requirements from stakeholders - Defining booking workflows and aligning them with business needs - Designing wireframes, design systems and UI - Supporting the development team by translating requirements into system features Achievement:- Delivered a detailed design system that enhance cross-functional team understanding and reducing design feedback cycles by 25% - Achieved 95% positive feedback on proposed designs from stakeholders - Ensured timely delivery of system requirements, contributing to an on-schedule project

Responsibility:- Collaborating with PO to define product vision and roadmap for markets in America and EU.- Developed data mining algorithms to identify and classify patterns in response requests from carriers.- Analyzing data to identify insights that can inform business decisions.Achievement:- Conducted competitive analysis on 5+ competitors and 3+ top carriers (DHL, FedEx, UPS), reducing implementation effort by 50%.- Successfully launched a microservice for standardized error messages from multiple carriers to merchants.

Responsibilities- Executed analysis of risks and identify risk mitigation strategies- Assisted development leads to the definition of process flows relative to task priorities- Studied multi-faceted development issues and suggested solutions to satisfy project goals and adhere to timeline and budget parameters-Designed UIs within frontend web frameworks, exploiting associated templates and tools to shorten development timesAchievements:- Launched our products on the four destinations (Hoi An VinWonders, Phu Quoc VinWonders, Nha Trang VinWonders, TimeCitys) after 6 months of development - Take over from old application and bring all systems on the cloud- Training for various end-users of multiple departments in both online and offline

Responsibilities- Understand client's brief and able to deliver wireframe/mockup, business document and ensure everyone can easily understand- Worked closely with software development to develop robust solutions to meet client requirements for functionality, scalability and performanceAchievements:- Launched Small and Medium Enterprise OMNI platform for one of the Big Four Bank Viet Nam- Implemented suitable the SDK Fly, Train and Movie Ticket Booking on various Banks

Responsibilities:- Analyzing client's business requirements  and translating to different tangible deliverables- Conducting 5+ levels of testing including Integration Testing, Acceptance Testing,...- Prioritizing requirements and creating conceptual prototypes and mock-ups while working closely with designers to provide the best UI/UX for the websiteAchievements:- Launched new ERP serviced factory systems which integrate with Staff App and Tableau Dashboard to visualize the valuable data - Kizuna Hub- Launched e-commerce website eDiGi - Vietnam’s first co-located Apple Premium Reseller (APR) and Apple Service Provider (ASP)