Thiene D. Email & Phone Number

Remote

• Copywriting: Creation of social media posts for product releases, documentation, blogs, physical/online events and announcements for diverse Microsoft channels on Twitter, LinkedIn and Facebook (Microsoft Cloud, SQL.
• Engagement with community members across several channels.
• Coverage of flagship events such as Microsoft Build and Ignite.
• Social media crisis management: Assessment and social listening during world crisis and product issues. Content halting and republishing, reporting social media trends, and elaboration of internal communications.
• Brand management and community engagement with customers and fans during events such as Microsoft Build and Ignite, webinars, and promotional campaigns.
• Editorial management and scheduling: Working with stakeholders to program, schedule, and amplify editorial content.

Remote

• Copywriting: Creation of social media posts for product releases, documentation, blogs, physical/online events and announcements for diverse Microsoft channels on Twitter, LinkedIn and Facebook (Microsoft Cloud, SQL.
• Social media crisis management: Assessment and social listening during world crisis and product issues. Content halting and republishing, reporting social media trends, and elaboration of internal communications.
• Brand management and community engagement with customers and fans during events such as Microsoft Build and Ignite, webinars, and promotional campaigns.
• Editorial management and scheduling: Working with stakeholders to program, schedule, and amplify editorial content.
• Staging videos on YouTube channels.

Ireland

• Development and execution of community support strategy for Microsoft Azure global support channels, such as in Twitter, Reddit, StackOverflow, and MSDN.
• Managing internal and external ad hoc communications.
• Coordination of global service status dashboards and real-time customer communications over social media channels.
• Managing content of forums and social media pages. Reviewing Azure pages quality and optimization through keyword insertion and decommission of outdated content.
• Analysis, monitoring and reporting user engagement, by managing qualitative and quantitative data. Identifying trends and insights and working towards community improvements.
• Working cross-functionally with Communications, Engineering, Brand Management and other teams to promote optimal Azure user experience.

Ireland

• Reviewing user and system generated cases and taking applicable decisions as per Google AdWords policies
• Responsible for checking editorial and technical standards in SEO campaigns for Google Display Network
• Ensuring that creative content achieves graphic and textual quality
• Handling abusive, controversial and forbidden content and applying appropriate restrictions
• Executing on Intellectual Property infringements (copyrights, trademark and authorial rights claims), making direct decisions or escalating as necessary
• Proactively working on market trends and proposing process improvements

Belfast, United Kingdom

• Hired as part of the EMEA expansion of GoDaddy’s operations
• Reviewing and creating market related content for GoDaddy local websites (Brazilian and Portuguese) and working cross-functionally with Engineering and Design teams in optimizing campaigns, identifying bugs, negative.
• Consulting on digital marketing and SEO solutions, domain registration, privacy and recovery services, Office 365 as well as other GoDaddy products
• Ensuring SMBs achieve their marketing goals, by monitoring online performance
• Responsible for planning digital marketing strategies for corporate customers, and educating them on how to boost their online presence
• Advising customers on how to build and improve their strategies in diverse social media platforms and advertisement networks (Facebook, Twitter, Bing, Google +, AdWords)

Belfast, United Kingdom

• Review of market specific content for Microsoft products, Microsoft Community and solution centre (documents, Q&A, tutorials, templates, user guides)
• Creation of localized support content for Microsoft platforms and knowledge base
• Responsible for case categorisation as well as class of case abuse
• Ensuring the quality evaluation of support and translations, in compliance with Microsoft’s internal processes and policies
• Responsible for the weekly and monthly submission of technical reports, scorecards and evaluation charts
• Contributed with marketing campaigns for the social media team

Digital Marketing, A

Certificate Of Advanced English, English Language And Literature, General, A

Activities and Societies: Cambridge Certificate of Advanced English - C1 Level on Common European Framework of Reference for.

Bachelor’S Degree Title In Advertising And Marketing Communications, Communication And Media Studies, A

Graduated in Marketing and Advertising Communications. Final Project of Media Planning, Marketing Campaign and Communication Strategy.