Thien P. Email & Phone Number

Fortitude Valley, Qld, Au

Fortitude Valley, Qld, Au

Fortitude Valley, Qld, Au

-delivery of the VicRoads Learner Permit Test Online, Tasmania Plates Plus Car Learner Driver Knowledge Test and South Australia myLs courses which helps users get their Learner licence:https://www.vicroads.vic.gov.au/licences/your-ls/learner-permit-test-onlinehttps://www.platesplus.tas.gov.au/homehttps://www.mylicence.sa.gov.au/myls-delivery of the VicRoads Hazard Perception Test Online and Tasmania Hazard Perception Test for Cars courses which helps users complete the test online and complete a step towards getting their Probationary probationary driver licence: https://www.vicroads.vic.gov.au/licences/your-ps/get-your-ps/hazard-perception-testhttps://www.platesplus.tas.gov.au/hpt-delivery of the VicRoads Road Rules Education Online course which helps all users refresh road rules and instil safe driving behaviour:https://www.vicroads.vic.gov.au/safety-and-road-rules/road-rules-education-online

Cremorne, Victoria, Au

My role and responsibilities at MYOB included:• Working with UX and PMs to understand the customer problem we are solving and identify what success looks like• Creating user stories and epics to breakdown and deliver on customer value features• Querying databases in order to understand usage and issues with our systems• Facilitate the development team’s daily standup, backlog planning, retrospectives and sprint review• Showcasing work completed during sprint to audiences which included other development teams, products, marketing, sales and support teams• Providing BAU support for customer support teams• Liaising with go-to-market, Inland Revenue and the ATO on issues and new feature development

Cremorne, Victoria, Au

New York, Us

Spent 3 years working in London for GAIN Capital Ltd, a global company in online financial trading with brands such as FOREX.com and City Index.Within this role, my responsibilities included: • Liaising with multiple stakeholders including product owners, sales, marketing, client management and compliance for changes to our client facing platforms which included the iOS and Android mobile apps, downloadable Windows application (AT Pro) and web-based trading platform (Advantage Web). • Review product backlog and plan roadmaps and prioritisation in weekly meetings • Owning and driving forward business requirements, translating them into well-written specs and providing user designs (when required) to be used by internal and offshore development teams. • Working closely with development and QA teams by following the SCRUM methodology to deliver the work and remove any blockers • Assisting in the QA and UAT of completed work as well as attending Change Advisory Board (CAB) meetings to ensure our releases were approved for production deployment. • Producing release notes and platform support guides • Act as main technical contact to provide support to helpdesk, business continuity and client services team for production issues.

Sydney, Nsw, Au

Became a full time employee within CBA in August 2012 and continued as the sole Business Analyst in the CommSec Mobile Team. Responsibilities included: • User story and acceptance criteria creation• Collaborating with Product Owners on backlog prioritisation• Walkthrough of user stories in Sprint Planning sessions• Assisting in QA of user stories from all phases up to regression• Aiding in change management packs, content creation and release support into ProductionMy deliveries during this time included:• working with AUSIEX to deliver v1.0 of the netwealth Mobile Trading application and V2.3 of the Westpac Online Investing (WOI) Mobile application• enhancements to V3.0 of the CommSec Mobile AppProject Optimus - MobileProject Optimus was a multi-million dollar project aimed at improving and redesigning both the CommSec website and its mobile application.I was the lead Business Analyst for the Mobile stream in which we delivered:• a native built and redesigned mobile application for both CommSec and WOI• a new alerts platform which is free to customers and delivers notifications via both email and push

Sydney, Nsw, Au

Obtained a Graduate position within the Commonwealth Bank of Australia (CBA) as a Business AnalystCommSec IT Maintenance TeamMy responsibilities within this team was for the analysis, documentation and production support of more than 100 small work requests. CommSec Mobile ProjectI was also involved in the CommSec Mobile Project as the sole BA. The project delivered on an updated mobile application to achieve performance, stability and better ease of use. My responsibilities within the project included:• analysis of current state and future state designs• assisting visual designers with mockups and creation of assets• contribution to testing of the app on multiple iOS and Android devices• documentation of app functionality and changes

Houston, Texas, Us

Worked as part of the HP Enterprise Services - Application Services Team comprising of more than 100 people. My roles and responsibilities during this time included:• Producing a daily dashboard detailing the severity and impact of any new issues (known as Cases) that were raised along with any cases that were still unresolved.• Collating raw data from multiple streams and producing a monthly report detailing project hours as well as time spent on incidents, training and leave.

Sydney, Nsw, Au

Worked as part of the CFS GAM Projects Team in assisting the Business Analyst and Project Managers on requirements gathering and analysis.

Responsibilities during this period included testing new functionality added to the Fintechnix life insurance software and Annual Statements project