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Thierry Aelbrecht is listed as International Customer Support and Logistics Coordinator at Continental Carbon, a with 327 employees, based in Limal, Walloon Region, Belgium. AeroLeads shows a work email signal at hp.com and a matched LinkedIn profile for Thierry Aelbrecht.
Thierry Aelbrecht previously worked as Logistic Partner Operations Account Manager - Computing Counsumer Products EMEA at Hp and End-to-end Business Operations Support - Tablets and Desktops EMEA at Hp. Thierry Aelbrecht holds Graduate, Accounting from Ieste.
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Skilled trilingual professional with more than 20 years of experience in a multinational company.Total customer experience as central focus. Proven track record in improving processes to deliver high quality customer support services.Ability to work in a team on cross-organizational, end-to-end (customers, suppliers, logistic partners, resellers) and international projects (EMEA). Strong experience in partner operations relationship management. Pragmatic, solutions and results oriented. Ability to identify KPIs deviations, understand root causes and develop action plans.
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Wavre, Walloon Region, Belgium
In close relationship with the customers, the distributors and external parteners (Sea freight logistics), responsible for order receipt and handling, follow up of orders throughout the whole order cycle.
Hp Belgium
Drive Logistic partner operations and meet KPIs according to end-to-end Service Level Agreements.Exception management. Process design. Internal Single Point of Contact for complaints, processes and escalations. Performance and data analysis. > Deployed PC consumer logistic to new logistic partner. Took direct control and integrated the logistic platform within the end-to-end whole unit repair network. > Continuously improved processes to adapt to customer needs and end-to-end customer support strategy changes. > Set up drop point alternative for customers (28% of customer choosing this alternative).> Moved regional logistic operations to one single partner (West. Eur.).
Brussels Area, Belgium
> Set up proactive customer call-back process when repair is delayed (e.g. due to part shortage).
Brussels Area, Belgium
Interfaces and Processes between call centre and central off-site (repair) support. Design and publication of process briefs.> Improved the overall customer satisfaction index of 10% by coordinating with HP customer support PC & Printing contact centres. Especially focussing on ‘KCI’ (Keep Customer Informed): pro-active communication with customers.> Led operational calls between call centres and repair centres, with as result reducing the number of ‘no failure found’ (NFF) cases and avoiding multiple repairs (reduced number of NFF cases by 25%).
Brussels Area, Belgium
Customer satisfaction survey analysis.> Active listening to customer needs and feedbacks.> Monthly reports and presentations to local support management teams.> Submission of improvement plans.
Brussels Area, Belgium
Accountable for Benelux SLA's and represent off-site Support in internal customer meetings. Managing local off-site country performance. Local supplier management.> Set up specific support for large deals/installed base (handhelds devices).
Other employees you can reach at continentalcarbon.com. View company contacts for 327 employees →
Dileep Yadav
Colleague at Continental CarbonDelhi, India
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Brian Thigpen
Colleague at Continental CarbonTulsa Metropolitan Area, United States
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Wei Wei
Colleague at Continental CarbonAhmedabad, Gujarat, India
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Sandy Stewart
Colleague at Continental CarbonHouston, Texas, United States
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Vishnu Kumar
Colleague at Continental CarbonGhaziabad, Uttar Pradesh, India
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Laxman M Parmar
Colleague at Continental CarbonBharuch, Gujarat, India
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Amit Gupta
Colleague at Continental CarbonGhaziabad, Uttar Pradesh, India
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Sachin Srivastava
Colleague at Continental CarbonGhaziabad, Uttar Pradesh, India
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Ron Sheik
Colleague at Continental CarbonNewkirk, Oklahoma, United States
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Amit Kumar
Colleague at Continental CarbonVadodara, Gujarat, India
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Quick answers generated from the profile data available on this page.
Thierry Aelbrecht works for Continental Carbon.
Thierry Aelbrecht is listed as International Customer Support and Logistics Coordinator at Continental Carbon.
AeroLeads has found 1 work email signal at @hp.com for Thierry Aelbrecht at Continental Carbon.
Thierry Aelbrecht is based in Limal, Walloon Region, Belgium while working with Continental Carbon.
Thierry Aelbrecht has worked for Continental Carbon and Hp.
Thierry Aelbrecht's colleagues at Continental Carbon include Dileep Yadav, Brian Thigpen, Wei Wei, Sandy Stewart, and Vishnu Kumar.
You can use AeroLeads to view verified contact signals for Thierry Aelbrecht at Continental Carbon, including work email, phone, and LinkedIn data when available.
Thierry Aelbrecht holds Graduate, Accounting from Ieste.
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