Thierry Hyppolite Email and Phone Number
Experienced Chief Executive Officer, skilled in Sales, Customer Retention, Contact Centers, Management, and Performance Management. Strong business development professional with a Bachelor of Business Administration (BBA) focused in Business Administration and Management and certifications in both Project Management (PMP), Contact Center Operations (COPC), Salesforce.com & Agile Project Management
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Chief Executive OfficerEdge Consulting LatamDominican Republic -
Chief Executive OfficerEdge Consulting Latam Oct 2024 - PresentDominican Republic -
Chief Executive OfficerNuts Mar 2021 - Oct 2024Port-Au-Prince, Haiti -
General ManagerHainet S.A. May 2014 - Feb 2021Manage overall company operations for profitability and business development.
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President & CeoContact Center Plus Jun 2012 - Jun 2016Haiti• Launch and develop Contact Center Plus commercial operations in Haiti as an Business Process Outsourcing company for local and international clients• Implement and coordinate global operations in adherence with customer standards for outsourcing operations and ensure alignment with company financial goals in terms or revenue and profitability• Coordinate with local and international partners, governmental institutions, suppliers, associations and non-governmental groups that influence or have direct and indirect interests with the outsourcing industry in Haiti• Develop and manage company supporting structure and teams (administration, human resources, IT…) based on set standards and common goals and objectives, aligned with the business requirements• Manage company P&L and financials (cash-flow, capital expenditures, balance sheet…) in accordance with the objectives set forth with the Board of Directors and Shareholders
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Operations ConsultantAccess Haiti S.A. Nov 2013 - Apr 2014Petionville, Haiti-Implement Salesforce CRM for integrated management of customer interaction and business processes.-Reinforce structure for customer service, collection and call center and define key performance indicators, processes and procedures and follow-up mechanisms that are aligned with company requirements and objectives. -
Hr Business ConsultantClub Indigo Aug 2013 - Mar 2014Cote Des Arcadins, HaitiImplement HR structure, processes and procedures in relation with business requirements, local competencies and future development opportunities
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Customer Care ConsultantDroompac Jul 2012 - Nov 2013Haiti
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Director Of Customer CareComcel Sep 2006 - Dec 2011Haiti -
Manager Client ServicesDhl Haiti Oct 2005 - Mar 2006Haiti
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Human Resources CoordinatorDhl Haiti Sep 2004 - Sep 2005Haiti
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Customer Service SupervisorBuh Mastercard Aug 2003 - Aug 2004Haiti
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Sales Team LeadDhl Haiti Jun 2002 - Jul 2003Haiti
Thierry Hyppolite Education Details
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Universite QuisqueyaBusiness Administration And Management, General -
Saint-Louis De Gonzague -
Saint-Louis De Gonzague
Frequently Asked Questions about Thierry Hyppolite
What company does Thierry Hyppolite work for?
Thierry Hyppolite works for Edge Consulting Latam
What is Thierry Hyppolite's role at the current company?
Thierry Hyppolite's current role is Chief Executive Officer.
What schools did Thierry Hyppolite attend?
Thierry Hyppolite attended Universite Quisqueya, Saint-Louis De Gonzague, Saint-Louis De Gonzague.
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