Manage overall company operations for profitability and business development.

• Launch and develop Contact Center Plus commercial operations in Haiti as an Business Process Outsourcing company for local and international clients• Implement and coordinate global operations in adherence with customer standards for outsourcing operations and ensure alignment with company financial goals in terms or revenue and profitability• Coordinate with local and international partners, governmental institutions, suppliers, associations and non-governmental groups that influence or have direct and indirect interests with the outsourcing industry in Haiti• Develop and manage company supporting structure and teams (administration, human resources, IT…) based on set standards and common goals and objectives, aligned with the business requirements• Manage company P&L and financials (cash-flow, capital expenditures, balance sheet…) in accordance with the objectives set forth with the Board of Directors and Shareholders

-Implement Salesforce CRM for integrated management of customer interaction and business processes.-Reinforce structure for customer service, collection and call center and define key performance indicators, processes and procedures and follow-up mechanisms that are aligned with company requirements and objectives.

Implement HR structure, processes and procedures in relation with business requirements, local competencies and future development opportunities