Thierry Jeannot Email & Phone Number

Mauritius

● Contacting potential merchants to arrange meetings for demos of the MIPS ecosystem. On site or distant demos.● Planning and overseeing new business development initiatives and opportunities● Researching organizations and individuals to find new opportunities.● Increasing the value of current merchants while attracting new ones.● Finding and developing new markets namely in Africa and Indian Ocean and improving sales.● Attending conferences, meetings, workshops and industry events to represent MIPS and thus developing his network and finding new opportunities for MIPS.● Updating and channelling within his LinkedIn profile and other recommended networks, MIPS news and achievements.● Developing quotes and proposals for merchants● Developing new partnerships with third parties to extend the MIPS Ecosystem.● Training merchants and helping them increase the volume of transactions going through the MIPS ecosystem.● Testing the System for Merchants during demos and trainings before going Live● Coordinating all the paperwork for smooth onboarding between MIPS, merchantsand financial institutions● Coordination with finance department for invoicing matters and rates cross checking● Preparing Sales reports for the management to follow onboarding progress ● Coordinate marketing actions with different stakeholders to promote MIPS Ecosystem● Organising and Coordinating On the spot deployment of MIPS PayStations.

Port Louis, Mauritius

Respond to complaints/queries received from customers in an efficient manner with a view to meeting customer service standards.Respond to requests in accordance with the instructions for transactions received and provide expertise to cardholders and merchants in matters related to chargeback and recovery requests to ensure they are processed efficiently and to the satisfaction of the requester.Contribute to Back Office operations with the aim of contributing to financial performance.Verify the accuracy of data entered by banks for deposits into credit card accounts and ensure appropriate adjustments are made, to align with internal procedures and guidelines.Perform and validate testing (UAT) to ensure all accounting entries are correctly generated.Prepare and process outgoing and incoming files from the various card associations for the rapid settlement of accounts and those of the bank's affiliated companies.Check rejected transactions of outgoing and incoming files and take corrective action for ungenerated transactions for operational efficiency.Accurately enter intra-country data and make arrangements with other banks for appropriate reimbursement.Assess the net position of foreign currencies to be converted into the reporting currency in accordance with established procedures and Treasury guidelines and recommendations.Report long-term items in the accounts for appropriate decision-making and reduce the risk of overvaluation of accounts.Detect fraudulent/suspicious card-related transactions through in-depth monitoring and perform fast and accurate processing of chargebacks and recovery requests, as well as onboarding of new merchants.Report various fraud problems to associations according to prescribed deadlines and cases of serious fraud to the supervisor so that he can take appropriate measures.Monitor ongoing fraud rules to better protect the business.Train and support new recruits

Port Louis, Mauritius

- Manage an average portfolio of 40+ SME’s and Corporate clients.- Accurately assess and mitigate the risk(transaction and debtor)through applying relevant techniques when recommending financing for each invoice- Carry out daily financing process within a maximum of 48h- Ascertain service continuity through system of alternates and appropriate handing over in case of absence- Regular one to one meetings with Collections Assistants, follow up of the debt recovery process and resolve problems encountered during debt recovery and sales ledger administrative process- Carry out variance analysis and implement remedial actions to secure CIM Finance exposure as per set procedures.- Handling of disputes- Sales ledger administration- Processing credit limit applications with the credit insurer determine whether recourse or non-recourse factoring- Day-to-day handling of invoices (cross-checking of invoices, attending to financing requirements, etc)- Ensure sounding and transaction risks techniques are in conformity with contractual terms , CIM Finance guidelines while commensurate with evolution of clients invoicing methodology- Identify and report promptly to the Manager Factoring Operations transactions that are not respective of contractual obligations- Coach and support junior staff in their day to day work- Maintain SME Clients database updated- Enhance production rate and profitability of portfolio through relevant audits submitted to the Manager Factoring Operations or Head of Factoring and ensure implementations of decisions taken.- Meeting existing clients on regular basis- Client servicing and assistance to clients post-sales- Reply to and follow up upon clients requests/complaints and correspondence promptly

Vivea Business Park, Moka

- Representing MasterCard within the Middle East Africa (MEA) region.- Providing Cards Businesses & Payment Solutions to Banks.- Drive sales through new business and convert prospects into winning deads.- Managing finance institutions’ portfolios through payments financial management and payments best practice activities.- Managing finance institutions’ issuing and acquiring risk management through best practice fraud and chargeback, collections activities.- Learn and master IT project management and architecture to drive innovative payment projects.- Provide training, consultancy services and support to customers in all payment related areas.

Mauritius

- Opening of banks accounts for clients - Follow up payments from client's account- Maintain updated statutory records- Follow up and review of list of authorised signatories for the company- Liaise with bank for settlements of management fees- Conducting file review for compliance purposes- Providing adminsitrative and back office support on a day-to-day basis

Port Louis

- Customer account information verification and background investigation- Company account open ing closing, deposit & withdrawal.- Handling internet banking.- Handling foreign exchange.- Handling outward remittance.- Handling outward remittance inquiry & reply.- Handling inward remittance inquiry & reply.- Issuing certificate of deposit.- Making identity verification records.- In charge of cash receipts and payment concerning deposit, remittance, foreign exchange, etc.- After the end of business counting cash & important blank voucher checking with core operation system, locking into the safe box and sending the safe box into the vault.- Delivering the over limit cash(rupees, dollars, RMB) to large balance limit teller. -Responsible for inquiring to the corporation banking department foreign exchange rate and recording

Ebene, Mauritius

- Executing of approx. 1,500 POS Migration in the western region of Mauritius.- Onsite POS swapping at merchant retail point- Providing training and materials to merchants- Assisting in troubleshooting and maintenance of POS- Merchant Recruitment & Training - Undertook presentations to Merchants negotiating and closing deals. Worked on different strategy to identify, recruit, and train new and existing merchants for POS acquisition

Mauritius

Processing all cards application (debit, credit, prepaid cards) on PowerCard SystemManage and monitor cards deliveryPreparation of cards batch delivery reports to respective branchesDestruction of damaged cards

Port Louis, Mauritius

- Supported the Fraud and Chargeback team processing chargebacks- Following up of Chargeback with third parties such as Checkout, Diners club, American Express and others- Following up of Late Presentment with third parties such as Checkout, Diners club, American Express and others- Following up with the Fraud Cases

Mauritius

- Worked with merchant for new Merchant Acceptance of POS within the Western region of Mauritius- Relationship building with Casela World of Adventures, Hilton, Sofitel So and many other merchants. - Growing of network. Worked on different strategy to identify, recruit, and train new and existing merchants for POS acquisition.- Recruited 10% of the merchants’ database and had a portfolio of 35% of existing merchants. - Merchant Recruitment. Undertook presentations to Merchants negotiating and closing deals.- Marketing. Worked closely with the merchants to initiate and implement different POS usage strategy.

Port Louis

- Packing and Delivery of annual reports to shareholders on deadline- Assisted for the annual shareholders voting. - Point of contact between MCB & Shareholders

Diploma, Business Administration And Management, General, Pass

Activities and Societies: Volleyball & Athletics Diploma of Management: - Manage Budgets & Financial Plans - Manage Performance Management.

Certificate Iii Business, Business Administration And Management, General, Pass

Activities and Societies: Volleyball Certificate III in Business: - Deliver and Monitor a Service to Customers - Maintain financial.

Certificate Iv Frontline Management, Business Administration And Management, General, Pass

Certificate IV in Frontline Management: - Make a presentation - Report on Financial Activity - Review Human Resources Functions - Recruit.