Thierry Ouk-Rivalland Email & Phone Number

Montreal, Qc, Ca

Brossard, Quebec, Canada

• Collaborate internally to develop customer acquisition strategies.• Partner with customer service teams to provide real-time feedback and identify opportunities to improve the effectiveness of customer experience practices.• Provide superior service to customers by maintaining constant communication, prioritizing their needs and providing recommendations.• Establish and manage strong and reliable relationships internally and externally.• Serve as the primary point of contact for customers and execute a full sales cycle for the account to achieve campaign objectives.

Montreal, Quebec, Canada

• Ensure the functioning of the production site• Employees management, planning, recruitment and establishment of contracts• Payroll• Taking wholesale orders and following up with production• Supplier research, purchasing and inventory monitoring• Opening accounts and referencing products• Monitoring of price developments• Verification and correction of marketing materials• Writing of the newsletter• Market analysis and competitive intelligence

Nanterre, France

• Implementation of the group strategy within specialized distribution channels• Negotiations and referencing in central offices for the entire product portfolio• Development and negotiation of the promotional offer (series, various promotions) in collaboration with marketing• Recommendations for developing ranges and customers• Prospecting and research of new channels in cooperation with sales management and marketing• Sales animation with the sales teams• Competitive monitoring and reporting

Bagnolet, France

Strengthen cooperation agreements with major brands and wholesalers in the satellite DTT market.• Portfolio acquisition: $2.2 million annually, 30% of which is exported• Sales development among specialized customers• Opening of the Amazon account• Implementation of trade-marketing operations, recommendation of merchandising solutions, monitoring of price developments and competitive monitoring• Marketing of decryption modules in Europe and Russia• Establishment of supply agreements, payment and logistics conditionsKey Achievements :- Obtaining new retail, e-commerce and export wholesale customers- 10% increase in export turnover over the first year ($1,000,000 VS $955,000)- Creation of the import export position- Selection of freight forwarders, establishment of quotes and pricing conditions for each logistics operation

Ile De France

Establishment of multi-channel point-of-sale relationships in the consumer electronics markets on behalf of Sagemcom.• Acquisition of customer portfolio of 150 specialized points of sale• Ensure compliance with national agreements, enforce prices• Apply commercial policy (presence and place of products)• Optimize product ranges, merchandising and recommend orders• Relay national promotions and campaigns• Sales administration• Competitive monitoring (sell out/stocks/competing ranges/margins)Key Achievements :- Highlighting products as part of promotional and non-catalogue operations- Taking orders with sales managers and store directors- Training of sales teams and participation in trade shows

Graphic Design

- Layout for print and web - Creation of documents - Typographical correction - Photo editing and retouching - Image processing

Master'S Degree, Business/Commerce, General/Negotiation

Master'S Degree English And Chinese, International Business/Trade/Commerce Pacific-Asia

Chinese Studies

Associate'S Degree, Foreign Languages