Thierry Pierre-Charles Email & Phone Number

Denver, CO, US

Denver, CO, US

Denver, CO, US

• Providing IT support and Executive Care across a large organization.
• Providing in-office office IT support and inventory management, weekly new hire class instruction, and internal knowledge base updates.
• Assisting with remote device management for PC and Mac) via JAMF and SCCM.
• Supporting end-users and troubleshooting functionality issues with, Github, Salesforce, Confluence, Jira, Citrix, Remote Desktop environments,, Zoom, Avaya, Ultipro, Adobe, Tableau, G-suite, Nice InContact, Slack, MS.
• Managing user accounts and licensing in O365, Active Directory, Okta MFA, Zoom, Interaction administrator.
• Imaging and redeploying PCs and Macs

• Provided IT support to various client companies in the US, Canada, and European markets.
• Reviewed and documented technical troubleshooting methods.
• Maintained familiarity with common ticket management systems and third-party software in use by our client companies.
• Managed user accounts and licensing (SaaS. Azure, O365, etc) for client.
• Coordinated outage response and large-scale escalations relating to client IT infrastructure and network assets.

Denver, Colorado, US

• Provided multi-level technical and logistical support for client companies and client success managers in the U.S., France, and Canada.
• Developed and maintained a consistent understanding of telecommunications infrastructure and network assets and services using the SalesForce and Tranzact platforms.
• Undertook projects from multiple internal and external stakeholders.
• Conducted service or operational reviews upon request.
• Created and maintained resources and documentation for the Service Experts database.
• Translated documentation between French and English to facilitate international service delivery.

• Provided Interpreting services on an as needed basis to multiple companies/nonprofits around the Denver Metro area.
• Served as a business interpreter for a wide variety of clients in the corporate world.
• Worked as a court interpreter for attorneys representing clients in immigration and intellectual property cases.

• Coordinated services and supports for low income families and clients with developmental disabilities (i.e. Division of Vocational Rehabilitation, employers and Social Security).
• Assisted economically individuals receiving TANF benefits with developing vocational goals reflective of their skills, capabilities and interests, all while maintaining strict confidentiality standards with client.
• Conducted various assessments to determine client barriers to employment and work readiness.
• Facilitated natural supports for consumers/employees and provided consultation and training services to clients and community partners.

San Francisco, California, US

Engaged in tier 1 and tier 2 troubleshooting for Uber partner accounts and devices.Documented resolution steps within Zendesk and Jira.Assisted new Uber partners with onboarding process.Updated global troubleshooting database with newly acquired information and technical solutions.

Somerville, Massachusetts, US

• Implemented a Summer Internship program with CVS pharmacy for young interns with intellectual and developmental disabilities.
• Designed and led training sessions for the interns, and went on to coach each of them throughout their CVS store internships.
• Successfully maintained extensive performance evaluations and behavioral assessments for each intern, which I later used to draft and distribute performance reports of key long-term goals for both the YEP program and.

• Advocated for the social and economic rights of individuals with disabilities while simultaneously assisting clients in tasks to promote independent living and general health practices
• Repaired medical equipment to be rented out or donated to our clients, such as: wheelchairs, power wheelchairs, Hoyer lifts, hospital beds, prosthetics, etc.
• Coordinated and provided transportation services to individuals with disabilities.

• Elected and contracted as a consultant to advise the ACT foundation on issues facing higher education and workforce development.
• Met with the National Economic Council at the White House to share research data and strategize on future workforce development and higher education related policy changes.
• Ran design labs and general meetings with various organizations across the nation generate long-term solutions to complex institutional problems.

• Worked as a mathematics instructor/tutor and mentor for inner city youth and potential first generation college students.
• Lived with and supervised 45 Upward Bound scholars 24/7 throughout the summer session
• Prepared and submitted written evaluations of participants and overall program operations on a weekly basis.

Amherst, MA, US

• Provided technical support and IT repair services for various consumers and organizations.
• Tutored many customer and helped them achieve desired levels of computer literacy.
• Drove up computer equipment sales by providing our clients with customer service of the highest caliber.

Bachelor Of Science With Individual Concentrations (B.S.), Biopsychology & Public Policy (Pre-Med Track)

Minors, Political Science + Information Technology