Ha Duong Email & Phone Number

Bangkok City, Thailand

- Partners with client internal teams to ensure that decisions made by the vendor’s content moderation staff are being regularly audited for accuracy and that performance feedback is being shared with the responsible team members.- Works closely with Quality Leaders on-site to aggregate, prioritize, and report on the top issues impacting decision accuracy for each market and vertical.- Provides details to local teams around the impact of upcoming policy changes on the team’s current work, and surfaces gaps in knowledge, process, and technology between the intent of the Content Policy and how content reviews actually take place.- Delivers "just-in-time" training to auditors on new or changing Content Policies as well as “refresher” training on existing Content Policy on an as-needed basis.- Actively reviews decision accuracy audits to ensure consistency and alignment with our community standards and internal policies.- Manages investigations of escalations of inaccurate decisions, to understand the root cause(s), especially in cases where policies are new, the content is ambiguous, or the decision has an outsized impact if incorrect.- Mentors auditors on the use of audit tools and systems.- Develops process documentation and aggregates feedback about the functionality of audit tools.

Bangkok City, Thailand

- Review assigned contents with high quality, speed, accuracy and achieve target per week.-Recognize trends and patterns, escalating related issues to management- Any other duties and responsibilities that may be assigned by the management from time to time , maintenance and continual improvement of the Quality- Ensure confidentiality, security, integrity and privacy of data as top priority. - Any other duties and responsibilities that assigned by the management for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Ho Chi Minh City, Vietnam

- Translate and interpret internal/external documents from meeting, business documents, email, partner meeting - Perform general affairs for all areas of operations in Vietnam - Coordinate and provide administrative support for Thai management team

Ho Chi Minh City, Vietnam

Conduct customer satisfaction survey with respondent through telephone for one e-wallet service provider

Ho Chi Minh City, Vietnam

- Contact and maintain relationships with interested parties/ customers in FOREX industry- Proactively converts service channels into sales- Assist the customer through his initial activity and provide ongoing support by phone and e-mail- Responsible for addressing queries and concerns of the customer- Collect and verify customer contact information and generate new leads through referrals- Accurately logs and monitors all activity related to user accounts in our CRM system- Documents activities in daily, weekly and monthly report trackers- Escalates all customer concerns to proper channels for immediate attention and necessary actions- Ensures confidentiality of customer information (e.g. bank details, contact number, etc)- Meet or exceed sales targets consistently- Other duties as deemed necessary by the immediate superior from time to time

Bangkok Metropolitan Area, Thailand

- Responded to a board range of customers (guests) inquiries via different channel, such as telephone and emails, and provide problem resolutions in accordance with company standards- Liaised between customers (guests) and partners( accommodations) on frequently occurring tasks that required previous experience and knowledge of Customer Service tools, methods and process. - Some various topics included: modification, cancellation of reservation, travel assistance, special requests, feedback and complaints, etc- Ensured a high level of customer service and a positive customer’s experience by giving a timely, efficient and professional support- Achieved KPI in: customer satisfaction (CSAT), productivity (call and email handling quotas), quality, and adherence- Supported colleagues with learning and sharing information- Took part in new projects and tests

Long An Province

Contribute to General Manager activities by providing a wide range of business support:Analytics & Reporting:Liaised to Finance Team and Sales team to collect, verify data and prepare reporting for Sales performanceCorporate and Legal compliance:Monitored and scanned the terms and conditions of Sales and Purchasing contractsCorporate Affairs:- Assisted General Manager in meeting and business trip - Monitored and followed up periodical reports - Made minutes meeting and keeping all business concerned parties posted (BOD, employees (if needed)) - Promulgated official internal memos on behalf of the GM/BOD Others:- Assisted GM with work-related (for e.g. travel logistic arrangement, etc.), house rent contract - Provided interpretation and translation assistance to GM and top management in English/ Vietnamese - Recorded, kept and managed official certificates and documents - Other tasks assigned by the GM and BOD, Thai expats

Ho Chi Minh City

- Fulfilled order to cash transaction,(e.g customer order from order entry, order confirmation and co-ordinate shipment) to ensure customer service level and deliveries are met - Worked closely with Planning, Manufacturing, Sales and Warehouse to ensure customers needs are met- Followed up customer feedback and complaints-Maintained effective relationship with internal and external customers in order t manage information and the timely resolution of issue- Screened and checked, translated sales documents, sales contracts- Managed and controlled inventory level - Reported Sales performance t Project Manager and Sales team- Supported Project Manager at marketing research