Thiha Than Htike Email & Phone Number

Dubai, AE

Dubai, United Arab Emirates

Yangon, Myanmar

• Provide end-to-end IT support to 100++ users, including hardware and software upgrades, telephony, and video conferencing systems maintenance.
• Contribute to initiatives continuous service availability, security, and business continuity. Find and Offer immediate workarounds and permanent resolutions to incidents.
• Expertly configure and maintain audio-visual equipment, ensuring seamless operations of video conferencing systems and electronic devices for presentations and conferences. Proficient in Extron Complex Video.
• Administered mobile devices utilizing Mobile Device Management (MDM) systems for enhanced security and efficiency.
• Utilized Microsoft System Center Configuration Manager (SCCM) and Splunk to monitor asset system status, enabling proactive identification and resolution of issues.
• Effectively communicate IT information to the Country Office and visitors. Conduct IT onboarding, organize ITS Expo, and facilitate weekly and monthly IT Tech Talk sharing sessions over 50+ sessions last year.

Yangon, Myanmar

• Deliver on-site and remote technical support to efficiently resolve IT issues.
• Manage and administer Office 365, offering technical assistance to DRC Myanmar end users.
• Conduct capacity-building training sessions to enhance IT skills and capabilities.
• Coordinate with HQ Technical team to establish and sustain standardized and reliable network and infrastructure in Country Office and Area Offices. Preserve and manage Cisco and Unifi Network Infrastructure.
• Collaborate with HQ Digital team to improve digital workplace metrics and expand digital capabilities.
• Participate as a Country Representative in Global IT Team, providing technical and strategic support for digital workplace improvement and development.

Yangon

• Provide daily and weekly report to the IT Manager related to the status of the Network andcomputer in the whole office.
• Responsible for maintaining inventory and update to IT Manager weekly
• Reviews vendor contracts and coordinates IT purchases (hardware, software, and services) to ensure effective deployment of solutions aligned with user needs.
• Participates as a member of the IT management team in planning, problem resolution, and reviewing department performance.
• Participate as Venture POC in the Regional Project Team.
• Participates as Venture IT Project Assistant in the Regional Network Project.

Yangon

• Design, deploy and administer the functional networks(LAN, WAN, WLAN) with Cisco, Unifi, Ubiquiti network equipment.
• Install and configure computer hardware operating systems and organizational applications.
• Monitor and maintain computer systems and networks.
• Discuss staff or clients through a series of actions, either face-to-face or over the phone
• Follow diagrams and written instructions to repair a fault or set up a system
• Prioritise and manage many open cases at one time

Kyee Myin Dine, Yangon

Bachelor Of Science In Information Technology, It Management, 3.6/4

Executive Diploma In It Project Management, Information Technology Project Management

Bachelor'S Degree, English