Thijs Hendriks Email & Phone Number

The Royal College Of Surgeons

Spitalfields Venue

Santander, Triton Square

Santander is a Spanish multinational commercial bank, it’s the 16th largest banking institution in the world. Their UK head office holds about 2000 employees, has 35 meeting rooms, a coffee bar and a staff restaurant. • At this busy site, I oversee the hospitality, vending and retail departments, 2 direct reports, 16 staff in total. • Increased sales by 15% in the restaurant by updating the offer, introducing more theme days and reacting to client requests. • Improved food and H&S awareness by creating and managing an action plan following a recent ESB audit which includes re-introducing weekly staff training sessions, staff meetings, reviewing and updating cleaning schedules, monitoring and improving kitchen work practices, setting up maintenance and pest control log and reporting system.• Fully responsible for the smooth running of the daily operations.• Created an improved 'culture' within the catering department which resulted in a happy work force

Bdo London, United Kingdom

BDO is an accountancy and business advisory firm, it’s currently the 5th largest accountancy firm in the UK. Their Baker street office holds about 2200 employees, has 45 meeting rooms and a staff restaurant. • I oversee the hospitality, vending and retail departments, reception services, switchboard operations, facilities helpdesk and AV services. 4 direct reports, 40 staff in total. • Restructured the team to improve front of house services and reduce labour cost. • Launched a new hospitality brochure following a successful showcase with a more modern offer in line with current food trends. • Together with the Exec Chef reviewed the offer/services in the staff restaurant, increased sales by 10% and the GP by 2.6% to ensure we are on budget for the year. • With improved services and creating a positive 'buzz' in the team, we managed to secure the extension of the contract. • Ensured the FSA food hygiene rating went from 2 to 5 stars.

Spitalfields Venue

In the heart of London's vibrant East End, Spitalfields Venue is an inspiring destination for private, corporate and charity events. This unique collection of venues includes Hawkmoor's magnificently restored Baroque masterpiece Christ Church Spitalfields, The Crypt - home to the stylish Cafe in the Crypt and the historic Huguenot chapel Hanbury Hall. Spitalfields Venue is a memorable setting for any type of event between 10-600 Guests. • Responsible for improved Health & Safety and Food Safety awareness within the team.• Improved the HR system at the unit by updating all personnel files and implementing an HR matrix. • Increased sales in the 2 retail outlets by updating the offer, training staff on customer service and up selling.• Assisting GM with weekly and monthly accounts, payroll and monthly reports. • Organising and manage events for up to 600 guests.

The Law Society

The Law Society situated within London's iconic Chancery Lane is a grade II listed building offering both traditional and contemporary catering services. 5 unique service streams consisting of Staff restaurant feeding (750 covers a week), Public restaurant (160 covers a week), Café, Bar and Extensive Hospitality delivering 550 events a year.• Work along the Operations Manager and Executive Chef to deliver a catering offer that has engaged with the Client and been instrumental in the retention of The Law Society.• Accountable for all financial trading reports: GP’s, stocks, invoicing, weekly and monthly accounts, Increased sales year on year by 20% and reduced labour cost by 3%.• Full responsibility for HR, Payroll and Health & Safety. • Leading a team of 40, supported by a Hospitality Manager, Retail Manager and 2 Supervisors.• Recruitment, induction and development of all new team members and the ongoing development of all current team members. • Supporting the Operations Manager with his additional sites, assisting with payroll, auditing and support on large events.

Iet London: Savoy Place

The IET situated at Savoy Place on the banks of the river Thames is a historic building offering forward thinking food and hospitality services. It consists of a Staff restaurant, Members lounge and a large Hospitality Department.• Improved the HR system at the unit through effectively introducing an HR matrix and updating all personnel files. • Managing, mentoring and fully trained a team of Hospitality Manager, Floor Manager, Supervisors, and up to 30 waiting staff.• Recruitment, induction and development of all new team members and the ongoing development of all current team members.• Responsible for achieving gross profit, stock control and controlling labour cost, reduced labour cost by 5%. • Improved sales in the members lounge through introduction of new product lines, promotions and up selling.• Managing payroll.• Assisting GM with WTS, monthly accounts and narratives.

The Royal College Of Surgeons

Based in London’s Lincoln Inn Fields, this impressive establishment is a popular setting for conferences, meetings and dinners, this site consist of a Staff Restaurant, Bar and a busy Hospitality Department.• Introducing new company policies and procedures to all members of staff.• Responsible for all Health & Safety, HR and payroll aspects in the business.• Overseeing the unit in transition and keeping up the provision of our first class service to the client, staff and customers of RCS.• Liaise with clients and suppliers on a daily basis with regards to catering and hospitality requirements for events.• Running day to day operations of the events department.• Helped develop SOP’s and to train employees up to company standards.• In our first year with CH&Co we were awarded unit of the year which was an excellent achievement.

The Royal College Of Surgeons

Based in London’s Lincoln Inn Fields, this impressive establishment is a popular setting for conferences, meetings and dinners, this site consist of a Staff Restaurant, Bar and a busy Hospitality Department.• Introducing new company policies and procedures to all members of staff.• Responsible for all Health & Safety, HR and payroll aspects in the business.• Overseeing the unit in transition and keeping up the provision of our first class service to the client, staff and customers of RCS.• Liaise with clients and suppliers on a daily basis with regards to catering and hospitality requirements for events.• Running day to day operations of the events department.• Helped develop SOP’s and to train employees up to company standards.

Hampstead Theatre

• Assisted client and catering company set up their new site, setting standards, putting procedures in place and in charge of recruitment of staff.• Created an HR matrix/system to keep the HR files up to date.• Acting unit manager for 5 months, looking after smooth running of the business in both the operational and financial sectors.• Responsible for Invoicing clients, dealing with purchases and sales figures.• Processing the weekly and monthly payroll.

Bfi National Film Theatre

• Responsible for smooth day to day running of the Film Café, which consists of a restaurant, a very busy bar and a banqueting department.• Managing rosters for bar and restaurant staff (approx.50 staff).• Cashing up and banking of daily takings.• Responsible for bar orderings and cellar management and performing stock takes.• Organising and running of events of up to 450 pax.

Amsterdam Area, Netherlands

Hotel And Catering Management

Education record