Maximizing Business with existing clients• Maintaining regular contact with existing clients to ensure full business potentialis realized• Establishing the on-going staff needs of clients through the development of aclose business relationship• Developing client relationships through appropriate, well planned visits• Ensuring that all applicants are carefully referenced, within both corporate andindividual client’s requirements.Recruitment and Management of Temporary StaffMatching suitable candidates to temporary vacancies to ensure the fulfillment oforders• Identifying suitable candidates and implementing appropriate methods to attractthem to work for Manpower. Interviewing candidates within PPS guidelines toestablish strengths, skills experience and requirements• Accessing candidates skills and cross training if required• Selling the role to the candidate and the candidate to the client• Communicating all requirements of the job to the temporarily worker• Following up on a regular basis to ensure the client is satisfied with thetemporary worker• Identifying any problems with temporary workers and dealing with them promptly,firmly and professionallyEffective Administration• Ensuring all relevant paperwork is completed accurately and efficiently• Maintaining accurate daily and weekly figures as required by your Area Manager• Producing realistic timetables and targets for won achievement, communicatingany problems with Area ManagerDeliver a Quality Service to Customers• Responding to all applicants and clients in professional manner• Sustaining competitive margins and profitability to ensure the highest possibleservice is delivered• Maintaining communication with applicants and customer at all times.

Developing new Business• Selling manpower’s service through structured telephone calls to prospectiveclients• Maintaining regular contact with prospective clients and supporting this withmarketing activityMaking key skills sales calls to introduce suitable candidates to potential clients,within agreed corporate guidelines• Provide a quality service to ensure that new business can be maintained anddevelopedMaximizing Business with existing clients• Maintaining regular contact with existing clients to ensure full business potentialis realized• Establishing the on-going staff needs of clients through the development of aclose business relationship• Developing client relationships through appropriate, well planned visits• Ensuring that all applicants are carefully referenced, within both corporate andindividual client’s requirements.Recruitment and Management of Temporary Staff• Matching suitable candidates to temporary vacancies to ensure the fulfillment oforders• Identifying suitable candidates and implementing appropriate methods to attractthem to work for Manpower. Interviewing candidates within PPS guidelines toestablish strengths, skills experience and requirements• Accessing candidates skills and cross training if required• Selling the role to the candidate and the candidate to the client• Communicating all requirements of the job to the temporarily worker• Following up on a regular basis to ensure the client is satisfied with thetemporary worker• Identifying any problems with temporary workers and dealing with them promptly,firmly and professionallyEffective Administration• Ensuring all relevant paperwork is completed accurately and efficiently• Maintaining accurate daily and weekly figures as required by your Area ManagerDeliver a Quality Service to Customers• Responding to all applicants and clients in professional manner• Maintaining communication with applicants and customer at all times.

Complete the calling of client for satisfaction survey according to provided list• Follow up on client satisfaction survey as required• Average of 80 candidate calls a day• To call candidates from Jobstreet and Direct Talent database and prescreeningthem, to call an average of 80 candidates per day.• Average To communicate list of new candidates uploaded to Operations teams eof 30 resumes to be uploaded a day• Career Fairs participation• Assist in setting up booth at career fairs – Jun 2010• Assisted in setting up and tearing down - Sunway and Monash career fairs• Engage with student to get them to register with Manpower• Pre-screening student profiles upload to PB and disseminate profiles to relevantOperations teams• Assist in identifying universities and career fairs in East Malaysia• Engaging with candidates and proactively seeking out candidates during fairs• Prescreening student profiles upload to PB and disseminate profiles to Ops.• Sent 10 RSO's for DBS Project.One candidate got hired• Cooperating with Ops team and disseminating shortlisted candidate profiles andother relevant reports to Ops team• Sent 10 RSO's for Maybank Project• Got Quatation for roll up bunting and engaged a supplier• Did a comparison and got a favaurable supplier in terms of budget and productdesign• Source candidates for immediate positions.go through the pool of candidatesthoroughly.• Participated in new projects exp. DBS & Maybank• Invite candidates to the office to provide them with wider options on jobopportunities and also build up consultants' pool of candidatesHelped with adhoc duties when required:soucing for quotations and so on• Besides the normal worksheet, send potential candidates to variousconsultants all the time• Attends to clients' requests immediately and inform superiors in charge to contactand negotiate with them.• Build a good rapport with consultants, learn more about available job scopes ,thecriteria’s of the candidates needed.

• Maintain high degree of responsibility over customer confidentiality.• Maintain good personal appearance e.g. hair, clothes, body and mouth hygiene.• To efficiently sort the customer’s mail, handle their dispatch and couriers, andaccurately log all mailing activities.• Program customer’s access cards or reload the copier machine credit of accesscards when required.• To manage the booking of facilities, with special care to avoid booking conflicts• Provide helpful, friendly and efficient service to customers, team member andvisitors, with the aim to exceed expectations.• Where practical, to advise and assist client on cost- saving alternatives.• Perform all front desk reception duties such as handling customer call, complaintsand enquiries.• Maintain the neatness and general appearance of reception, lounge, corridors,boardroom and all office arrears.• Replenish coffee machine and other beverages in the lounge.• To activate the PABX voice answering machines at 5.40pm after working hoursduring work days.• To ensure that all the equipment, facilities and toilets are constantly in good workingorder and to report or attend to any equipment failures/repairs promptly.• To been environmentally conscious and actively cut on wastage e.g. aircon, lightsetc.• To liaise with the relevant suppliers for quotations, invoicing, maintenance of officepremises, equipment, furniture and fixtures, cleaning, insurance, security, pestcontrol & etc.• To try to solve any problems or issues at point of contact or otherwise escalate theissue to management for resolution.• Performing ad hoc duties as and when required.• Maintain stationery inventory.• Adhere to all company policy & procedures.• To accurately collate and key-in phone,copier,drinks & service usage by customersso that the billing system can generate accurate invoices at month end• To update sales/marketing database via data entry as and when necessary.• To do punch card analysis

Answering calls and transferring• Update the power cast, which is the in-house system to put in jobs advertised bythe consultants in the team.• In charge of internal dispatch as well as well as courier.• Checking mails in the morning and lunchtime and distribution of mails.• Preparing Candidate Reports given by consultants• Updating PB-keying in candidate details into our in-house system.• In charge of the Reception Area.• In charge of ordering the pantry items• In charge of ordering name cards for the whole office• In charge of preparing induction kits for new hirers• In charge of booking rooms for meetings and interviews.• The whole reception area is under my responsibility, got to make sure it is alwaystidy and well equipped with the materials needed at reception area for examplebrochures and so on.Need to order fax cartridges and printer cartridges as well as other stationery forexample A4Paper.• Got to entertain candidates and match walk in candidates with the right consultants• In charge of the online registration at the reception, assisting candidates and printingout their forms.• In charge of the laptops placed at the reception-waiting lounge.• In charge of submitting all the Purchase Orders in time to the account department sothat the billing can be done on time

Did data entry of the ticket sales.• Did checking of the fare of tickets according to the pricing charts provided by IATA.• Raised Agency Debit Memos and Agency Credit Memos if the tickets were short paidor over paid• Raising credit notes to Agents.• Did reconciliation of Sales suspense account.