 User support to resolve problems on timely to maintain 99% uptime. 99.5% uptime for assembly line IT equipment’s. Administrating, maintaining and Permissions for end user ID’s, client systems and Network drives. Taking care of Network drives - data backup and Recovery from File Server using Symantec exe. Information security support. Network traffic control through Op Manager. Wireless Network Maintenance through Zone directory and Access points. Configuring VPN network and Proxy Server to Authorized users. MS Outlook Configuration and troubleshooting. OS and standard Application Installation & troubleshooting [Ubuntu, Win 2000, XP, Win Vista, Win7, Win8 & 8.1 and Win 2003,2008 and 2012 server] Hardware troubleshooting for all Desktop, Laptop,workstation,thin-client,Printers and Scanners. ONLINE VINMARKING Application support for Engine & frame Numbering & database backup. Warranty Maintenance and tracking for all IT related Assets. Sending weekly and monthly reports to reporting head. Barcode, LaserJet, Deskjet, Dot-matrix Printer and Barcode scanners configuration (both in Local & Network), troubleshooting and maintenance. New Machines installations like PC, Printers and Scanners. Vendor management for maintenance of IT equipment’s. Complete ownership of call closure. Symantec Antivirus status monitoring in all client systems. Symantec Messaging Gateway v10.5.1_ Inbound and Outbound mail’s tracking. LAN sweeper _ Network inventory tool for monitoring all Server, workstations, Pc’s, laptop, and User’s Login status