Thilak Shetty Email & Phone Number

To evolve my career and to become an entrepreneur, changed roles to merge IT and agriculture and bring in changes. Learned a lot due to the leap of faith and some of the job roles included,a) Actively involving in managing a farm. b) Responsibilities included Managing and assigning day to day work for labourers.c) Planning and deploying various projects in the farm like Animal husbandry, compost preparation, natural farming methods etc., and others..d) Looked for ideas to merge IT and agriculture to maximise profits and yields.e) Learned techniques to reduce chemical inputs and increase yield organically.

a) Facilitate the outage calls and ensure that all the required resources are engaged to work a Major Incident.b) Coordinate all activities required to lead significant incidents in compliance with SLAs and OLAs.c) Ensuring that effective communication is maintained with the Executives, Business Leadership during a major incident.d) Preparing internal reports on Major incidents and leading their review with Executive Management & customers.e) Representing DXC in IT joint service provider meetings.f) Preparing a Chronology/Timeline of an Incident and initiating the RCA investigation. g) Working closely with the Problem Management team in determining the root causebehind an incident.h) Good judgement in seeking and providing advice and counsel, independent of directmanagement oversight.

a) Responsibilities are to act as the ongoing interface between the client and the system or application and dedicated to quality, using exceptional communication skills​.b) Monitor major incidents P1/P2 and ensure resolution within SLAs. Monitor all other escalated incidents and tickets that bounce within teams.i) ​Assisting and acting as a bridge for customers to reach them to the right teams for working solutions.

Single-handedly delivered a project on C platform for ​BHEL ​(Bharath Heavy ElectricalLTD.) which calculates the Bill of Materials​.

Mangaluru, Karnataka, India

a) Responsibilities include LIVE monitoring of server (SQL, XML & Web Servers) loads, client data thresholds and FTP data monitoring.b) Monitoring LIVE matches to make sure the feeds (data, commentary) are received as per the scheduled matches.c) Trouble-shooting of api & webpull authenticated calls via XML.d) Documentation of process based on subject understanding.e) Trouble-shooting data issues and supporting client questions via email and assistance via telephone for major clients.f) Providing access to competitions for clients and creating/deleting accounts.g) Using Adobe Photoshop to edit, resize player and club images.

Mangaluru, Karnataka, India

a) Escalating server/network and high impact issues to different groups based on the issue. Updating & training the team with new technology issues and simpler troubleshooting steps.b) Assisting and training fresher’s in their new roles as technical support and making them comfortable.c) Managing call volumes and offline team. Conducting group refresher training and compiling MTD reports.d) Auditing tickets based on standards and compliance, also updating EKMS (Knowledge base) on new data/troubleshooting steps.e) Preparing questions for a monthly process knowledge test for the team.

Bachelors In Engineering, Information Science/Studies

Sslc