Thilak Kr Email & Phone Number

Bengaluru, Karnataka, India

Bengaluru Area, India

• Administration of Trend Micro Deep Security/Office Scan XG-Apex one, Apex Central and Sophos Endpoint protection for Domain, managing and providing L3 support to clients in environment.
• Configuring Sophos update Manager,Deploy and manage Deep security relay servers/Apex one edge relay/relay servers.
• Submitting or uploading of new virus or malware sample to the vendor for analysis.
• Troubleshooting of End point’s client’s issue.
• Administration of Trend micro deep security Manager, Deploying Deep security Agents, Trend micro Virtual appliance through Vmware NSX.
• Setting up Deep security services and Spolicies, Virtual Patching vulnerable endpoints.

India

1. Troubleshooting outlook and calendar issues.2. Creating User IDs and integrating the IDs to AD. Checking replication problems in AD environment and escalating to next level if any issues.3. User mailbox creation, Creation of Resource mailbox/Shared mailbox. Addition/ Deletion/ Modification of SMTP address, Enabling-Disabling of users Mailbox.4. First.

Bengaluru Area, India

1. Interacting with customers regarding their queries and providing necessary update regarding their issues.2. Logging tickets in response to customer complaints.3. Assisting customers with their queries regarding network issues, shifting of their connections, providing info of new offers provided by the client.

Master Of Computer Applications (M.C.A.), Computer Science

Activities and Societies:

Bachelor Of Science (B.Sc.), Computer Science