Thilakshan Sriskanden Email & Phone Number

Singapore

✔ Business Analyst for the Inland Revenue Authority of Singapore’s (IRAS) project✔ Understanding complex business rules and defining the Use Case Specification (UCS) or User Interface Specification (UIS) accordingly. ✔ Collaborating closely with the business stakeholders to gather and define requirements, ensuring a comprehensive understanding of their needs. I then translate these requirements into clear and concise Use Case Specifications or User Interface Specifications, serving as a foundation for development.✔ Playing an integral role in the software development lifecycle, preparing System Integration Test (SIT) cases and actively assisting with troubleshooting and defect analysis. Additionally, I conduct demos for each feature developed in the sprint, ensuring alignment with the defined specifications.✔ Supporting the Quality Assurance (QA) team, I provide guidance and clarity on the process to execute test cases effectively. ✔ Taking ownership of critical bug verification, I meticulously review and verify issues before escalating them to the development team. ✔ Facilitate effective communication by providing clear demonstrations during Technical Design Specifications (TDS) preparation.✔ Proficient in obtaining user requirements for UIS and UCS, ensuring accurate and comprehensive understanding of stakeholder needs and translating them into actionable project deliverables.

Singapore

Sri Lanka

✔ Identified and assessed the current and future-state business processes in both the banking andinsurance domains, converting the requirements into user stories using an agile SDLC approach.✔ Collaborated with business stakeholders in both banking and insurance to envision the future anddetermine necessary adaptations to support upcoming changes in their respective industries.✔ Created, analyzed, and validated detailed functional specifications using an agile methodology,ensuring alignment with both banking and insurance requirements. Conducted Sprint Ceremoniesto facilitate efficient development cycles in both sectors.✔ Facilitated design sessions with cross-functional teams in both banking and insurance to defineoptimal solutions that address their specific needs and challenges.✔ Successfully delivered various elements of business requirements, such as high-level systemsdesign, business rules, wireframes, acceptance criteria, and other detailed deliverables, cateringto the specific demands of both the banking and insurance industries.✔ Assisted in understanding government regulations and incorporated them into systemrequirements, ensuring compliance with industry-specific regulations for both banking andinsurance operations.

Sri Lanka

Sri Lanka

✔ Led the development and management of the 'MyDialog' application for android, iOS, and webplatforms, ensuring its effective performance and usability.✔ Critically evaluated information from various sources, resolving conflicts, and collaboratingwith cross-functional teams to identify unmet business needs.✔ Utilized APIs to create unique and personalized experiences for current and prospectiveclients, driving engagement and enhancing connectivity with our company.Translated stakeholder requirements into tangible deliverables, such as Software RequirementSpecifications (SRS), user cases, user stories, and process diagrams.✔ Conducted API testing, analyzed the results, and effectively communicated any issues to thedevelopment team, providing support during User Acceptance Testing (UAT).✔ Managed the product backlog, converted requirements into user stories in Jira, andinvestigated the root causes of issues to provide analysis and suggestions based on APIavailability.✔ Implemented procedures to measure and optimize overall performance, suggestingimprovements to API logic based on specific requirements.✔ Conducted Sprint planning and other sprint ceremonies to enhance work efficiency and quality,adhering to Agile Scrum methodologies. Additionally, contributed to the development of singlesign-on requirements for the MyDialog App.✔ Assisted the QA team in testing from a business owner's perspective, providing insights andguidance to ensure comprehensive testing coverage.

Sri Lanka

✔ Carry out research, data collection, and gap analysis to present requirements for product enhancements and new features.✔ Product Implementation, Conducted User Training, and Provided Support.✔ Contributed to Pre-Sales- Analyzed client requirements and propose solutions based on the company’s product suite, Product Presentations.✔ Evaluated business processes, anticipated requirements, uncovered areas for improvement, and developed and implemented solutions.✔ Project Experience ❋ Customer Relationship Management (CRM) - Performed the Implementation - Integrated the CRM with Mobile Apps - Integrated with the client’s existing ERP system ❋ Ecommerce (Market Place) - Performed the Implementation

Colombo, Western Province, Sri Lanka

✔ Carry out research, data collection, and gap analysis to present requirements for product enhancements and new features.✔ Product Implementation, Conducted User Training, and Provided Support.✔ Contributed to Pre-Sales- Analyzed client requirements and propose solutions based on the company’s product suite, Product Presentations.✔ Evaluated business processes, anticipated requirements, uncovered areas for improvement, and developed and implemented solutions.✔ Project Experience ❋ Customer Relationship Management (CRM) - Performed the Implementation - Integrated the CRM with Mobile Apps - Integrated with the client’s existing ERP system ❋ Ecommerce (Market Place) - Performed the Implementation

Sri Lanka

✔ Wrote custom HTML, PHP, CSS, and JavaScript for existing websites and applications.✔ Assisted in troubleshooting issues on web-based systems.✔ Updated and edit website content, posts, and pages.✔ Provided technical support related to web-based systems to internal teams.✔ Created prototypes and experiment with new technologies and features as assigned.✔ Tested and gave feedback on new and existing technologies.

Bsc (Hons) In Information Technology Specializing In Information Technology, Computer Science, Second Lower

Diploma, English Language And Literature/Letters, Distinction

Diploma, Computer Hardware Engineering

Education record