Excited to start my journey as an Associate Operations Analyst at Synergen Health! In this role, I will be working on critical functions related to revenue cycle management, aiming to optimize processes, improve efficiency, and contribute to the overall financial health of the organization. Looking forward to leveraging my skills and learning from a team dedicated to excellence in healthcare operations.

In this role, I'll beConducting in-depth market research to understand the needs and motivations of outgoing global talent, and translating insights into action.Building detailed customer personas to represent our diverse outgoing talent segment, ensuring their voices are heard and experiences optimized.Finding new initiatives and improvements to enhance the Customer Experience for Outgoing Global Talent, ensuring a seamless and rewarding journey.,

In this role, I was responsible for,Recruitment strategy planning and executing- Create screening processes and tools- Conduct candidate interviews- Onboarding processPerformance management of membersMaintain the reward and recognition programLocal education cycle executingMonthly meeting conducting - iGMsMaintain membership engagement, good retention, and a good advancement rate.Throughout this role, I faced many challenges but with my fellow teammates and members, I was able to overcome them.

In this role I gained experiences in- Team handling- Communication- Problem solving