Thilanka Weerawarnasuriya, Mba Email & Phone Number

Colombo, Western, Sri Lanka

> Managing accounts from India and South east Asian countries, Maldives, South Africa, USA, Canada, Middle East countries, European countries and Latin nations in from budget to luxury segments including the selective sustainable travelers as well. > Handling FIT, GIT, MICE & Corporate Inquiries as well. > Currently reporting to Assistant Vice President.> Responsibilities include communication via emails, tour confirmations,hotelier relationships, transport allocations and tour packages.> Agent & travelers satisfaction maintained at all times.> Implement new ideas and ways to improve the inbound tour market.> Participator & contributor to the 1 Billion Mark at Aitken Spence Travels.> Contributes LKR 2 Million to 4 Million per annum. > Largest Group booking handled for Aitken Spence included 300 passengers.> Pioneer itineraries for Aitken Spence Travels.> Create and handle presentations for Agents from around the world> Create and distribute advertising and marketing flyers, social media posts and relevant content. > Compere at special events.

Colombo, Western, Sri Lanka

> Reported to Restaurant Proprietor daily. > Actively had meetings with health and fitness conscious companies to create more awareness in the market place. > Handled relationship management with clients via meets and greets.> Employee & customer satisfaction maintained at all times.> Ensured the brand name was made aware amongst everyone through social media posts and flyers. > Being a step ahead of the Competition in the market and mindful of their activities. > Securing positive feedbacks from customers and handling purposefully the negative comments to build the product emphatically.> Handed over Monthly Sales reports on Revenue per month on new businesses acquired.

Colombo, Western, Sri Lanka

> Ensure a smooth operation and always thinking on my feet to keep the day to day processes on point. > Managed a team of 10-15 Employees.> Supported and managed the entire operation at the outlet by assisting theflow of operations at the front line, back office, stocks, Kitchen & deliveries.> Managed company accounts such as daily revenue, expenditure and customer payments.> Sound Decision Making and Great Communication skills was always tested and needed.

Colombo, Western, Sri Lanka

> Managed and handled the call center for customer orders, cancellations, complaints and queries. > Organized daily routines for the restaurant such as menus, delivery sheets and stock requirements. > Customer profile maintained and emails sent daily. > Daily company expenditure, revenue and customer payments maintained daily on Excel. > Reviewed the quality and standard of the food delivered from the kitchen.> Daily reports on the calls made by each agent and assessing how the situations were handled. > Ability to maintain a good team and always give the best service to our esteemed customers.

Colombo, Western, Sri Lanka

> Researched and integrated Concierge services on to our system to match the international standard and created a CRM tool whilst handling the back end Customer service call center. > Handled Customer queries, requests and personalized their experience to match their requirements as Customer Relationship Manager. > Worked with Water’s Edge for our concierge services so that their members were constantly informed on events, reminders on Birthdays, anniversaries, event planning, delivery request from Waters Edge Bakery, membership renewals and much more.

Colombo, Western, Sri Lanka

> Supported the Program Communication Department by updating Case Study’s, entering new Case Studies, Q&A Checks and answering Queries. > Organized and managed Sponsor Letters from different projects from various sponsors. > Responsible for a set amount of Quota each month.

New Brunswick, Canada

> Carried the entire operations at the restaurant from front line, kitchen staff, stocks and customer relations.

Master Of Business Administration - Mba, Business Administration And Management, General

Activities and Societies: Participated in the forefront on creating and handling detailed presentations, blogs, podcasts, poster.

Advance Diploma Level, Electronic And Telecommunication Systems.

Associate’S Degree, Engineering Stream