Accenture is an Irish-American professional services company based in Dublin, specializing in information technology (IT) services, consulting and BPO operation. A Fortune Global 500 company, it reported revenues of $50+ billion in 2022. At present, the Company has a total workforce over 700,000 employees globally.Accenture Sri Lanka is in to BPO Operations supporting a leading exporter in their Supply Chain, Logistics, HR Operations and Finance & Accounting.As the Country HR Head of Accenture Sri Lanka, coming under the Corporate Functions India, I am responsible for the overall HR function.

With the change of ownership, Accenture Sri Lanka has been rebranded as Ascent - Ascent Business Solutions!

Midas is world’s largest private labelled glove manufacturer with three factories in Sri Lanka located in Katunayake, Biyagama and Avissawella. The total workforce during 2018-2021 was 4000 employees with 250 Executive cadre including the Expatriates. Midas is registered in Canada and has manufacturing operations in Pakistan, India, Sri Lanka and Bangladesh. Functioned as the Head of Human Resources for the Sri Lanka Region with a HR team of over 30 employees including 7 Managers and reports directly to the Country Head. As a member of the Senior Leadership Team/ Executive Committee, was responsible in driving the Human Capital to achieve the overall business objectives whilst aligning the HR Processes to Midas Global policies and practices. Given direction and guidance to HR Operations to manage the workforce and worked in collaboration with the Employee Unions.

Having started the operation in 1890, Allianz is the World’s No 1 Insurance Company with its Global Head Office located in Munich, Germany. As Assistant General Manager - Human Resources, I overlooked the entire HR function at Allianz Insurance Lanka Ltd and Allianz Life Insurance Lanka Limited with dual reporting to MD/CEO – Allianz Lanka and Regional Head of HR of Allianz Asia Pacific (Singapore). Responsible for developing, implementing and streamlining local HR processes whilst implementing regional (Asia-Pacific) and global (Munich, Germany) initiatives of the Allianz Group. Involved in the Global HR Transformation project (HRT) - Centres of Excellence, HRIS, etc.

As Head of Human Resources, I overlooked the entire HR function at HNB Assurance PLC and the subsidiary HNB General Insurance Limited. Reporting to the Chief Executive Officer, I was responsible for implementing and streamlining the HR processes and policies aligned to Corporate Plan and the business objectives. I was able to elevate the standard of HR to a greater level whilst giving special focus for some of the key areas such as talent acquisition, employee engagement, development and retention despite the fierce competition and poaching prevalent in the insurance industry.Successfully implemented the change management process during the bifurcation of Life & General Insurance Business and ensured a smooth transition to facilitate legal requirement well ahead of the scheduled date of 01st January 2015.I was a member of the Executive Committee (Leadership Team) and represented various other committees. Also, Chaired two key procurement committees and functioned as the Secretary to the Remuneration Committee.

This subsidiary was acquired by LOLC few years ago as the education and training arm of the Group and I was seconded to oversee the Business Operation and HR. My overall responsibility was to take this new venture to the expected performance level of the Group.

Reporting to the Chief HR Officer, I managed the entire HRM Unit and handled all HRM functions pertaining to the LOLC Group. My responsibilities included talent acquisition, performance management, HR policies and procedures, maintaining the Group Compensation and Benefit scheme, HRIS, employee relations and business continuity planning. In addition, I was also involved in implementing the 2007-2010 strategic plan for the Group and carried out due diligence activities for new companies. I have also handled the Group stores operation and other Admin functions from time to time.Key responsibilities: - Managing employee Performance and Competence in order to achieve organisational goals and objectives- Resource planning, recruitment and cadre management- Designing of HR Policies and Procedures- Establishing a comprehensive Compensation and benefit scheme for the Group - Implementation of HRIS and automation of administrative work- Business planning and budgetingOther responsibilities/duties:- Carryout HR activities and initiatives aligned to the Strategic Plan of the Company- Employee Dynamics, Cessation- Disciplinary and statutory compliance- Processing of monthly payroll

Key responsibilities: Designing of HR policies Driving of Reward and Recognition, Brandix valuesCadre Management and RecruitmentPerformance ManagementSole responsibility of maintaining the HRIS and training employees on HRIS -Employee Self Service (including online Performance Management System) Other responsibilities/duties:Processing of information relating to employee payroll Organizing CSR Projects and representing the cluster at Group CSR meetings and activities Represent Intimate Cluster at various meetings/ event/ forums – Group levelMinimise absenteeism and turnover Liaise with Corporate HR with regard to Group HR initiatives and activitiesCoordinate with Corporate HR, IT and the Software Vendor with regard to HRIS system issues, enhancement/ developments and train HR Admin Users Coordinate training and development, welfare, disciplinary matters, etc

Key responsibilities: Processing of monthly payroll including allowances & loan deductionsScrutinizing applications, evaluation, conducting examinations and interviews for recruitments and promotionsManaging the HRIS and preparing HR related Management Information reports for Senior ManagementPreparation of HR budget for the entire bank and Final Accounts relating to the HR DepartmentOther responsibilities/ duties:Employee welfare and grievance handlingIssuing of Employment confirmation lettersHandling staff disciplinary matters, representing the Bank at Labour Tribunal cases and staff related court casesChecking all documentation for annual increments, bonus and performance appraisalsFinalising staff resignations and releasing of terminal benefits (Provident Fund, Gratuity & Leave Encashment)