Thileeban Jeyakumar Email & Phone Number

Bronx, New York, United States

Bronx, New York, United States

Institute process and operation changes to improve collaboration between all key stakeholders and Networking Team for new campus buildout process, completing buildout early while minimizing delaysCentralize management of data, documentation, projects to ensure better working relationship with vendors, classroom technology, curriculum, site leadership, and local staff teams, reducing new hire onboarding timeImplement processes, operations, best practices, documentation, and solution design to develop scalable technology infrastructure and establish regular check ins, improving project prioritization and saving timeCollaborate with curriculum team to implement connectivity across 23 campus locations, remote connectivity for 50+ instructors, and user experience enhancements, enabling curriculum team capabilities to share data between all sites

Bronx, New York, United States

Supported migration from on premise ERP (Microsoft Dynamics GP) to cloud based ERP (Sage Intaact) and migrated on premise fiscal team drive to cloud based (Google Drive), improving user experience, accessibility, and securityProvided requirements gathering analysis for 5+ software implementations, resulting in 4 departments (Marketing HR, Fiscal, Development) with the ability manage processes through software while centralizing data

Built hybrid cloud infrastructure to Integrate on premise servers and endpoint management system, resulting in first endpoint solution supporting equipment for 300+ employees (laptops, desktops)Implemented support model, processes, and documentation for operations to ensure technology needs of 15 locations, improving working relationship with senior leadership and staff and reducing processesSpearheaded project management for IT department, developed IT roadmap, and worked with leadership for funding proposals

Bronx, Ny

Initiated upgrade of national network infrastructure to enterprise Cisco Meraki, allowing cloud based management of network, minimizing downtime, and decreasing campus locations’ networks set up timeSupported configuration and installation of Cisco Unified Communications, facilitating classroom technology, leading the curriculum team to expand course offerings, and increasing student enrollment capabilitiesDesigned, planned, and completed build out of 10+ new location in 2 years

Bronx, Ny

Taught 10 IT training courses for 200+ students with minimal technical backgrounds, resulting in 70% of students securing IT jobs within 6 months and achieving 80% certification rates for the A+ and Network+ certificationsImplemented and managed structured Teacher’s Assistant program to create pipeline for TA’s to transition into being an instructor, decreasing instructor readiness timelines for new sites opening nationally Standardized AD infrastructure in classrooms, leading to standard used across all locations

Bronx, Ny

• Worked as a TA for Per Scholas, a technical institute aiming to close the opportunity gap by providing technical training and career development to underprivileged communities• Coordinated with the professor to tailor curriculum to ensure students learned and were given the tools and test taking skills to pass their certification• 7 of 10 students from the first course passed their Network+ Certification, while the students that failed were less than 40 points from failing.• Set up hands on labs involving switches, routers, printers, servers and cables to instruct them on the usage and application of various network devices

New York City Metropolitan Area

Zoho Authorized Consulting Partner Support 4 implementations of Zoho One services for SMBs, rebuild CRMs, and develop CRMs from scratch to support growth and scalability, resulting in revenue and profit growth for 3+ yearsEstablish best practices for lead engagement, account management, and monthly support and provide post implementation support and continuous requirements gathering (3rd party integrations, deal stage automation, Custom Module Creation, Creator App Solutions, Telephony integrations, Email Campaigns, Custom Functions, Custom Workflows, Marketing Automation, Customer Portals) to develop client’s environmentRun sales for NY market connecting with growers and developers to pilot our patented automated hydroponics system, creating contact lists and sales/marketing materialSupported first iteration of website and logo rebrandDrive all technology initiatives to improve processes and support growth via iterative solution design and technology roadmap, decreasing sales processes and operationsManage and administer all technology platforms (Microsoft 365, Zoho, Ringcentral, Website Hosting), reducing manual processesReplace soft phone system with Ringcentral to support integrations with CRM, increasing lead generation Integrate Whatsapp Business as lead source and additional platform for users to interface with clients

Holbrook, Ny

• Diagnosed, installed, replaced hardware & software components in POS terminals, desktops, mobile devices and laptops for small businesses

Jamaica, Ny

Conducted apparel and sneaker distribution for thirty-five stores throughout the five boroughs of NY and NJ, maintained their POS pricing database, and initiate daily processes to connect and update the database used by the central office, retail stores and warehouse

•Drafted briefs and identified appropriate laws, judicial decisions, legal articles and other material in preparation for court cases•Provided technical assistance to lawyer and his clients by maintaining the printers, routers and network connection•Translated clients’ statements from Tamil to English•Serviced as an interpreter when necessary•Organized and facilitated meetings and conferences

Canvassed in various parts of Wisconsin to raise money to combat the impact of factory farms on the lakes of Wisconsin

Organized events on campus, including documentary screenings and concerts, tocreate awareness about the human rights situation in Sri Lanka

•Organized and supervised a team of 5 canvassers to canvas various parts of Wisconsin •Canvassed to recall Scott Walker from office due to the controversy of his budget cuts and jobs lost while in office•Supervised and led teams on implementing several projects such as event planning and field work

Network+ Certification, Information Technology

Bachelor Of Arts, International Studies

Graduated with a Bachelors in International Studies- Global Security taking courses pertaining to International law, conflict resolution.

Education record

Education record