As an Internship Trainee at the Sri Lanka Tourism Development Authority (SLTDA), I manage marketing strategies, guest relations, and financial oversight for four resorts, gaining experience in handling reservations and conducting research on tourism in Sri Lanka. I also create tailored itineraries for tourists, enhancing my skills in Tourism and Hospitality Management. My background includes hands-on experience as a Food & Beverage Industrial Trainee at Hilton Colombo, as well as roles as a Senior Customer Care Executive and Security Officer at the FIFA World Cup 2023 in Qatar. As the Assistant Director of Creative Operations at ICTH of NSBM Green University and a final-year BSc (Hons) Events, Tourism & Hospitality Management student, I am passionate about delivering exceptional service in the hospitality and tourism industries
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Tour CoordinatorJetwing Travels
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Internship TraineeSri Lanka Tourism Development Authority Jul 2024 - PresentColombo, Western Province, Sri LankaI am currently undertaking an internship at the Resort Management Division of the Sri Lanka Tourism Development Authority, where I am responsible for managing marketing strategies, guest relations, reservations, and profit and loss for four resorts. I conduct comprehensive evaluation visits to all resorts, oversee renovation management, staff training, customer handling, and new guest interaction strategies, gaining valuable experience in tourism industry, hospitality operations, marketing, financial management, and customer service. -
Assistant Director Creative OperationsInternational Center For Tourism And Hospitality (Icth) Jan 2024 - PresentHomagama, Western Province, Sri Lanka -
MemberInternational Center For Tourism And Hospitality (Icth) Sep 2022 - Dec 2023Homagama, Western Province, Sri LankaDuring my membership period, I dedicated myself fully to ensuring the success of various events and activities organized by ICTH. Noteworthy flagship events during this time included YAKARI 2023, FINORA 2023, CULINARIO 2023, TRAVESA 2023, among others.
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Food & Beverage Industrial TraineeHilton (Sri Lanka) Apr 2024 - Jun 2024Colombo, Western Province, Sri LankaI began my internship in the hospitality industry as a Food & Beverage Industrial Trainee at Hilton Colombo. After completing my first month at EMPEROR'S WOK, a fine dining Chinese restaurant, where I learned about restaurant operations, I worked in the In-Room dining section to further develop my skills and knowledge in the industry. -
Safety Security OfficerCertis Oct 2022 - Dec 2022Doha, Qatar• I joined Group Security System Certis International for FIFA 2022 Safety & Security Operation Committee as a Security Officer under Operation & Deployment Solutioning Department during FIFA World Cup Qatar 2022. -
Senior Contact Center AssociateDialog Axiata Plc May 2021 - Jun 2021Nugegoda, Western Province, Sri Lanka -
Contact Center AssociateDialog Axiata Plc Dec 2020 - Apr 2021Nugegoda, Western Province, Sri LankaI joined BTG enterprises (PVT) LTD outsourced by Dialog Axiata PLC. First I handled Dialog TV inbound call section then I got skill to handle Dialog Broadband inbound call section as a contact center associate.
Thilina Dewinda Education Details
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Hospitality Administration/Management -
Completed G.C.E A Level With 3Ss & 1A.Completed G.C.E O Level With 7As & 2Bs. -
Passed The Training Program -
Hospitality Administration/Management
Frequently Asked Questions about Thilina Dewinda
What company does Thilina Dewinda work for?
Thilina Dewinda works for Jetwing Travels
What is Thilina Dewinda's role at the current company?
Thilina Dewinda's current role is Tour Coordinator.
What schools did Thilina Dewinda attend?
Thilina Dewinda attended University Of Plymouth, Ananda College, Fédération Internationale De Football Association ( Fifa), Nsbm Green University.
Who are Thilina Dewinda's colleagues?
Thilina Dewinda's colleagues are Angelo Bernad, Buddila Walpita, Charith Nalaka Gunaratne, Tissa Wanaguru, Janaka Neelkamal, Nelum Viranthi, Sun Mich.
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