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Thilina Dissanayake is listed as Senior IT Manager | Expert in Cloud Infrastructure | ITIL-Certified | Driving Support & Operational Excellence | Tech Nerd at IFS, a company with 5208 employees, based in Sri Lanka, Sri Lanka, Sri Lanka. AeroLeads shows a work email signal at ifsworld.com and a matched LinkedIn profile for Thilina Dissanayake.
Thilina Dissanayake previously worked as Senior Manager - Support Operations at Ifs and Manager - Cloud Services - Projects & Service Improvements at Ifs. Thilina Dissanayake holds Associate'S Degree from Information & Communication Technology Center, Vocational Training Authority Of Sri Lanka..
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With over 16 years in the IT industry, I am currently a Senior Manager at IFS, driving global project rollouts, service readiness, and shared services support. Reporting to the Vice President of Support Operations, I lead the execution of industry-agnostic projects and ensure operational readiness for new products and services, collaborating closely with R&D and engineering teams.Previously, I managed special cloud service projects and operational improvements at IFS, establishing and enhancing service offerings and processes. My leadership role included participation in ISO 27001 and SOC 2 certifications, setting KPIs, and leading knowledge management practices.My career includes extensive experience in cloud services, data center operations, and technical support. At Brandix, I managed on-premises and cloud data centers, led AWS cloud migrations, and oversaw capacity planning and vendor management. At Axiata Digital Labs and Virtusa, I led technical support teams and implemented ITIL processes.Technical Skills:________________________________________ - Cloud Services : AWS, Azure, OpenStack - Containerization : Docker, Kubernetes, EKS, AKS - CI/CD tools : Jenkins - OS : Linux, Windows - Virtualization : VMWare, RHEV - Scripting : Bash, Python - Database : MySQL, Oracle - Monitoring & Alerting : Elastic Stack, NewRelic, Nagios - Other Tools : Jira, Jira Service Desk, Confluence, BMC RemedySpecialties:________________________________________- Project Management- IT Service Management (ITIL)- Technical Support- Stakeholder Management - Security & Risk Management- Teamwork & Team Leadership- Communication- Telecommunication (OSS/ BSS)- Mentoring and Coaching - Critical thinking and problem solvingMy passion for technology, continuous learning, and improving operational efficiencies drive me to deliver high-quality IT services and solutions.
Listed skills include Telecommunications, Networking, Cisco Call Manager, System Administration, and 61 others.
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A career timeline built from the work history available for this profile.
Colombo, Western Province, Sri Lanka
Reporting to the Vice President of Unified Support – Support Operations as a senior leadership member and handling/ managing Global Project rollouts, Product & Service Readiness, and Shared Services support across the Unified Support – Support Operations organization.Responsibilities - Responsible for planning and overseeing major platform and.
Colombo, Western Province, Sri Lanka
Reported to the Senior Director of Cloud Operations, managing special projects related to Cloud Operations and service improvements.Responsibilities - Led improvement projects for new IFS Cloud Operations service offerings based on observations and leadership input. - Acted as the single point of contact for IFS Cloud Operations in external.
Colombo, Western Province, Sri Lanka
Reported to the Senior Director of Cloud Operations, managing a 30-member Cloud Operational Support team and supporting IFS Managed Cloud Services commercial customers across regions.Responsibilities - Supervised a 30-member Cloud Operational Support team, ensuring the team handled Event Management, Incident Management, Deployments, and Service Request.
Colombo, Western, Sri Lanka
Reported to the Group Head of ICT, leading on-premises and cloud data center operations, overseeing installation, monitoring, migration, and capacity planning per business requirements.Responsibilities - Provided BAU operational support and ensured SLA adherence. - Reviewed and ensured operational performance standards for Data Centers in availability.
Sri Lanka
Reported to the Head of Managed Services, leading the L1 & L2 managed services operations team supporting local and overseas telecommunication providers.Responsibilities: - Led a team of 20 technical support members in supporting L1 & L2 managed service. - Handled Major incidents by conducting in-depth analysis of support issues, based on priorities.
Sri Lanka
Colombo 04
Scope - Manage and administer 12 mission-critical systems as a single point of technical contact by 24x7. - Evaluate, implement, and integrate systems and Operational support on new system acquired. - Coordinate with internal stakeholders on system changes & Vendor Management.Projects: - Red Hat Enterprise Virtualization platform Implementation..
Colombo 04
Colombo 02, Sri Lanka.
Other employees you can reach at ifsworld.com. View company contacts for 5208 employees →
Nadeeshan Wijesingha
Colleague at Ifs
Gampaha District, Western Province, Sri Lanka, Sri Lanka
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DV
Dilshan Vidanaarachchi
Colleague at Ifs
Colombo, Western Province, Sri Lanka, Sri Lanka
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NN
Nurashani Nicklesha
Colleague at Ifs
Sri Lanka, Sri Lanka
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PP
Paul Podjasek
Colleague at Ifs
St Charles, Illinois, United States, United States
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CI
Chamila Iroshan
Colleague at Ifs
Sri Lanka, Sri Lanka
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PD
Paweł Dworzyński
Colleague at Ifs
Warsaw, Mazowieckie, Poland, Poland
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HY
Harshana Yapabandara
Colleague at Ifs
Ottawa, Ontario, Canada, Canada
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HP
Hiruni Prasadini
Colleague at Ifs
Colombo District, Western Province, Sri Lanka, Sri Lanka
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MT
Mohamed Tolba
Colleague at Ifs
6th Of October, Cairo, Egypt, Egypt
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AR
Azmy Razik
Colleague at Ifs
Sri Lanka, Sri Lanka
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Quick answers generated from the profile data available on this page.
Thilina Dissanayake works for IFS.
Thilina Dissanayake is listed as Senior IT Manager | Expert in Cloud Infrastructure | ITIL-Certified | Driving Support & Operational Excellence | Tech Nerd at IFS.
AeroLeads has found 1 work email signal at @ifsworld.com for Thilina Dissanayake at IFS.
Thilina Dissanayake is based in Sri Lanka, Sri Lanka, Sri Lanka while working with IFS.
Thilina Dissanayake has worked for Ifs, Brandix, Axiata Digital Labs, Virtusa, and Hutchison Telecommunications Lanka (Pvt) Ltd (Hutch, Lk).
Thilina Dissanayake's colleagues at IFS include Nadeeshan Wijesingha, Dilshan Vidanaarachchi, Nurashani Nicklesha, Paul Podjasek, and Chamila Iroshan.
You can use AeroLeads to view verified contact signals for Thilina Dissanayake at IFS, including work email, phone, and LinkedIn data when available.
Thilina Dissanayake holds Associate'S Degree from Information & Communication Technology Center, Vocational Training Authority Of Sri Lanka..
Thilina Dissanayake is listed with skills including Telecommunications, Networking, Cisco Call Manager, System Administration, Team Management, Avaya, Vendor Management, and Unix.
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