Thilip Kumar Subramaniam Email and Phone Number

I doing grab and indrive driving partner in klang valley 51/2 days full time e-hailing services :

⦁ My duty in maxis telecommunication includes providing tier 3 support for any technical fibre issues and problems ⦁ The cases are pulled from system to do finding based on the case and then to proceed further, provide assistance by phone, email and/or using a ticket management system (Amdocs)⦁ Create a trouble ticket to escalate to tm for a join test, follow up with customer for appointment fixing and email to tm based on the fault scenarios and perform level three troubleshooting for multiple cases. It is also my responsibility to communicate with technician regarding appointment and lateness, check UPCC system for exhausted and duplicate profile issues, delete duplicate profile and reset UPCC if exhausted, create VoIP password based on the phone number and account number and upload script for router firmware⦁ Additionally, I create customer record on HDMS to track customer information, end to end follow-up on network issues and track issues to resolution, liaise with customer and technical escalations team, verify customer connection and follow up to close case after resolution⦁ Once it is done, then update in the internal knowledgebase with the issue resolution details, follow up on tickets until the full resolution is fixed and help senior to do report ⦁ This is the task in maxis telecommunication I got did in 2 shift operations which are morning and afternoon shift

I Drive taxi in klang valley , seremban and genting highlands area for 4 years time and the duty is to pick up customer and drop of in the location they ask while use metered or application e-hailing services :⦁ Drive and drop off at klang valley , seremban and genting highlands ⦁ 1 day or 3 day trips tours in kuala lumpur and selangor areas ⦁ 1day trip to genting highlands area ⦁ Klia drop off trips coverings

⦁ Windows server installation, testing and commissioning⦁ System administration task in Windows environment⦁ Prepare testing scripts and acceptance test procedures⦁ Attend to systems fault and perform diagnosis and resolution⦁ Document service reports and any necessary maintenance documentaion ⦁ Perform preventive maintenance in accordance to established procedures ⦁ Any other task asassigned by the appointed supervisors

In Scicom Msc I have to manage Singtel Project in the call-center which is a level 2 which remains known as tier 2 supervisor under assistant manager and operation manager work based on service level agreement also we take life transfer manager calls to work based on the report. Apart from that, we will do excel reports based on the call-center report cases to pass to higher management also with troubleshooting based on the cases report, furthermore, we will give training for newcomers also work on agent leave documents such as medical leave, emergency leave, including annual leave with higher call volume time management as well. Finally, the conclusion is we are doing a manager support job at Scicom MSC

The job in Off gamers is definite as below:• Sell world or warcraft and other games items online and collect money via online payment such as credit card and bank transfer from local and international customer • Play and upgrade game character to sell the items is a part of working task • 3 rotational shift is the work • China man gold, English man gold and Asian man gold with other game terms apply for this job • Handle standard documents work related to this job • Handle payment invoices through photocopy and bind as a prove

I did night market with parents in Malacca cover 4 areas which is kampung lapan , durian tunggal , tampin and telok mas (2days) in total of 5 days in a week + do fry murukku at home 2 days with packeting's :• Do murukku at home on Thursdays and Sunday also do packeting's• We do sell kacang tanah fry via packets • Murukku have 2 type we sell which is murukku standard and parka murukku• We do fry vadeh included which is 2 type and sell with 2 types of murukku and kacang tanah cover sales in malacca night markets