Thin Vu Email & Phone Number

198 Trần Quang Khải

Responsible for ecommerce management and revenue for 5 properties of Flamingo Group with more than 1,000 room key : • Manage rate/ rate plan/promotion/campaign on all OTAs channels • Monitor hotel positioning and maintain best positions in OTAsMonitor all system setup & daily rate/rate plan/campaign for hotel rebrand to Wyndham GrandLook for, negotiate and contract with new accounts (ecom agents..)Enhance the relationship with OTAs partners including daily communication, monthly conference and event participation…Implement the research for competitor’s rates/packages and propose ideas/offers/packagesPrepare and submit weekly/monthly/quarterly plans and reportsCoordinate with other related departments (FO, RESA, ACC) to handle guest’s inquiries and complainCoordinate with related department ( marketing) for marketing activities with OTAs partners • Finalize the marketing campaign for monthly/quarterly/yearly with OTAs partner: voucher livestream, magazine feature, KOLs review…. • Coordinate with marketing in the process to execute the campaign marketing: provide script, utilize the marketing material after campaign…Responsible for the profile online for hotels on Tripadvisor and Google • Implement the BA package on Tripadvisor for all hotels group • Manage and supervise the online response on OTAs, Tripadvisor and GoogleOther activities • Coordinate with revenue team to manage room inventory/ rates to maximize/generate revenue & do room plan/code , system setup for new hotel openning • Coordinate with IT department to develop the APP : consult the layout, content, photos and manage the extranet to push sale via APP • Coordinate with QC, operation of hotels to lead the project of review management ( reviewpro)Achievements : • Queen of revenue Jun, Jul 2019 and all 2019 • 110% over target for all 2021 • Top revenue Apr, May, Jun 2022

Operation management• Oversee the operations functions of the hotel, as per the oganizational chart.• Responsible for short and long term planning and day-to-day operations.: daily briefing, cost control, ensure all hotel’s policy, procedures and service standards• Handling complaints, and oversee the service recovery procedures• Overseeing and managing all departments and working closely with department heads on a daily basis.• Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.• Work directly with the HR department to ensure appropriate hiring, training, motivating, coaching, counselling and developing of team membersDirectly responsible for the sales and revenue management strategy • Closely monitor the hotels business reports on a daily basis• Draw up and propose plans and budget (revenues, costs, etc.) to the• owners.• Lead the sale team to achive the sale budget : implement sales & marketing activities, yield the revenue through F&B and Spa…• Act as a final decision maker in hiring a key staffs.• Coordination with HOD's for the execution of all activitiesand functions.Achievement• Revenue: Maintain high occupancy for all year ( 90-97% in high season, 80-85% in low season) with appropriate ADR, over 110% target for 2017• Ensure all operation activities and cost control• Raise up the staff’s monthly activities and claim benefit for hotel’s staff : monthly birthday, outing trip, 13th salary….

Hanoi

• Implement sales & marketing strategies• Maintain relations, contracting with existing partner and look for new account • Handle guest's inquiries and providing customer service consultation.• Look for, negotiating and contracting with new accounts (travel agent, online travel agent, corporate company, wholesale) • Develop online marketing strategy and plan to promote brand name via online channel and push ranking on google and social network• Work as consultant for sale and marketing for Hanoi Boutique Hotel1 (part-time) Lien Hiep Thanh Resort (part-time)

Hanoi

Main responsibilities• Consult the daily management on daily operation and revenue• Build the procedure for different departments: human, sale, accountant• Training staff as built SOP ( standard operating procedure)• Overview the daily marketing on social media: campaign, promotion• Consult and deploy the offline event: opening, year end campaign… Achievements: • Successfully hold the opening for 2 stores of the shopping chain• Re-organize the company human structure• Maintain the good revenue during the time in-charge

Hanoi

• Be responsible for sitting at Hotel and work for online segment ( Sunway Hotel Hanoi)• Analyze and evaluate online markets, online rates, benefits and other competitiveness in hotels industry.• Implement sales strategies, building offers and promotions• Maintain relations, contracting with and controlling property's sales strategies in Global Distribution Systems (G.D.Ss), booking engines and online travel agents all over the world, whole sales• Consistently maintain rate parity and data integrity across all systems• Handle guest's inquiries and providing customer service consultation.• Look for, negotiating and contracting with new accounts (e-commerce agents, booking engines and outbound corporate).• Assist junior staff to manage property• Report the production end of month and quarter , make quarterly ecommerce plan

Hanoi

VIVENT COMPANY - Event SupporterDec 2010 – Dec 2012Hand-on and often involve working as part of a team• Coordinate venue management, caterers, stand designers, contractors and equipment hire…• Organize facilities for car parking, traffic control, security, first aid, hospitality and the media…• Identify and securing speakers or special guests• Coordinating staffing requirements and customers’ requirement• Plan room layouts and the entertainment programs, schedule workshopsVIETNAM PARADISE TRAVEL – Sale InboundAug 2010 – Oct 2010Handle all incoming phone calls with courtesy and professionalism• Handles inquiries with regard to product, pricing order expediting, customer relations and complaints• Establishes and maintains a high level of customer satisfaction in all sales transactions.• Consistently meets or exceeds weekly and monthly sales activity goals by utilizing sound telephone based selling approaches.• Identifies opportunities to up-sell and cross-sell customers. • Do multi-task and to solve customer problems, take orders and answer inquiries while completing other assigned tasks.MACCOFFEE -PGJul 2009 – Oct 2009Draw customers’ attention and can entice them to look at and consider to the newly introduced item : new product of Maccoffee• Give out samples of a new product by inviting them to taste the small portion of new coffee• Be knowledgeable to answer the customers’ questions and promote the product accurately.• Enhance the public speaking, good listening skill, to know how to adjust and mix with different customers and different personalities and must be professional in every way at all timesENGLISH TUTOR Dec 2006 – Jan 2013Recruit English for primary student and adult

Hanoi

• Analyze and evaluate online markets, online rates, benefits and other competitiveness in hotels industry.• Implement sales strategies, build offers and promotions• Maintain relations, contract with and controlling property's sales strategies in Global• Distribution Systems (G.D.Ss), booking engines and online travel agents all over the world, whole sellers• Consistently maintain rate parity and data integrity across all systems• Handle guest's inquiries and provide customer service consultation• Look for, negotiate and contract with new accounts (e-commerce agents, booking engines and outbound corporate).

Bachelor'S Degree, Faculty Of Management And Tourism

Education record