Lead comprehensive onboarding and monthly refresher trainings while coordinating knowledge-sharing initiatives to foster continuous learning and collaboration within the team. Regularly update SOPs and the knowledge base, and design tailored training programs to ensure team members are well-equipped and informed about current processes.

*Phone and Email Support: Provide prompt and efficient phone and email support to customers, addressing inquiries and resolving issues with professionalism and clarity.*Inbound and Outbound Call Handling: Manage inbound customer calls and make outbound calls to carriers and customers to resolve queries, provide updates, and ensure smooth communication.*Webship Utilization for Quotes and Bookings: Expertly navigate and use Webship to generate accurate shipping quotes and manage bookings efficiently.*Proficient in Using Carrier Platforms: Skilled in utilizing various carrier platforms, including MachShip, Australia Post, MyTNT, DHL, and FedEx, to streamline shipment processes and manage logistics effectively.*InXpress Invoicing Review: Conduct thorough reviews of InXpress invoices to ensure accuracy and resolve any discrepancies in a timely manner.*Proactive Shipment Tracking and Problem-Solving: Practice proactive tracking of shipments, demonstrating a commitment to finding solutions for problematic or delayed shipments to meet customer expectations.*Team Backup Support: Act as a substitute for team members on leave, ensuring seamless continuity of customer support and operational functions.

Sorted and evaluated candidate applications, conducted resume reviews, and facilitated outreach for interviews and skills testing to ensure alignment with job requirements and organizational needs. Managed candidate communications, maintained organized files, prepared vetted profiles for client interviews, drafted employment contracts, and conducted new hire orientation to streamline the recruitment process and ensure smooth onboarding.

Paladin Resto & Bar Chain Corp. is a Food and Beverage concessionaire that caters to the food and beverage demand of lodging facilities. It's clients include Thunderbird Hotel, Resort and Casino and The A. Venue Hotel.Responsibilities:-General Accounting-Accounts Payable-Accounts Receivable-Sales Report-Purchasing Management-Inventory Management-Food Costing-Payroll

Marmalade Kitchen is a dining facility that offers comfort food and special cooking classes. As an Executive Assistant of the Chef Owner, my responsibilities include:-General Administrative and Office paper works-Prepares Monthly Sales Report-Schedules Cooking Class-Answers e-mail and phone inquiries-Manages procurement and inventory-Prepares and coordinates event orders

Serco Global is Business Processing and Outsourcing company that provides customer assistance to clients of various hotel brands such as Hilton Company, Waldorf Astoria, Conrad Hotel, Doubletree and Hampton Inn.Key responsibilities:-Rooms reservation-Sales and Hotel Customer Service