Thinakaran S Email & Phone Number

Bengaluru, Ka, In

Bengaluru, Karnataka, India

*Monitor system performance and availability, and identify and troubleshoot issues*Maintain system health and performance metrics*Working on System monitoring and alerting tools*Maintain system performance tuning and optimization*System patching and upgrades activity *Creating and maintaining the Active directory security groups.*Providing the shared folder access , ( Read , Write and Modify permission)*Working on Change Management ,Incident Management and Request Management *Working with global customers*Monitoring the "Service Now" tool and providing the solution with in SLA*Escalate the issue to next level team and application team.*Follow up with global customers for fix verification.*Following the ITIL process**Ticketing system:- ServiceNow & BMC Remedy

Bengaluru Area, India

**Day to day IT operation and Resolving the IT issues with in SLA.**Handling the AD., Account Lockout, Password reset, User creation, Computer creation , OU movement,.**Providing the work folder access , ( Read , Write and Modify permission)**Configuring Game Engine**Installing and configuring Perforce client.**Capture the Image based on project requirements and loaded on WDS **Monitoring the ticketing tool.,(ManageEngine)**VLAN management**Co-ordinating with clients via Email, chat or Phone

Bangalore

**Working on end user support and IT assets management**Daliy monitoring the server room and maintain the daily check list**Allocation of end user assets and installing required software's.**Monitor the daily application server backup and SQL server backup**Creating the user email accounts through Total office console.**Provided the work folder permission in NAS (Netgear)**Closed the tickets with in SLA**Weekly visit to onsite office.**Maintain the daily report and monthly report

Bangalore

Payroll : Netconnect India private limited

Bengaluru Area, India

Payroll : Info services & 3i Infotech

Chennai, Tamil Nadu, India

CCTNS Govt Project