Thinesh K. Email & Phone Number

Leicester, England, United Kingdom

Leicester, England, United Kingdom

• Liaising between Customer service, Despatch and Carrier(s) on a day to day basis and overseeing the customers transport operations.• Ensuring the most cost-effective method of Transport is used.• Developing and maintaining effective working relationships with the customer, ensuring high levels of customer service are maintained• Communicating with Clients, Carriers and Despatch in German and English• Satisfying Customers' operational needs• Ensuring delivery of agreed Service Levels/ KPI’s• First point of communication contact for Carriers and customer• Ownership for client requests, with the understanding of adding value and managing the change process to drive results• Take complex cost saving initiatives from theory, through implementation to delivery and sign-off based on client needs• Have complete ownership, understanding and detailed knowledge of client systems and SOP’s• Driving cost reduction, process optimisation and continuous improvement• Generate and communicate accurate operational reports • Managing types of vehicles according to order requirements • Managing import and export orders according to customs procedure required for clearance by liasing with customs broker Gerlach DE and UK

Leicester City, England, United Kingdom

 Take incoming calls, dealing with enquires, deliveries, complaints, refunds and order Make outgoing calls to German and International customers Sending E-Mails and replying to incoming E-Mail from customers and Couriers. Dealing with Queries from Third Party sites such as Amazon and Zalando. Managing Diaries Working on Reports such as DHL, Skynet, Nightline, NO GRS and GermanHub Exceptions and contact customers regarding their order. Using Silverpop Software to E-Mail customers and notify them of Important changes.