- Work with technical and business users to understand requirements then identify, and design multiple solutions.- Define, design, and implement Business Intelligence (BI) and Data Warehouse (DW) strategies for operational and other BI-related solutions.- Create data models including robust data definitions, entity-relationship-attribute models, as well as relational and/or dimensional models.- Design and build complex relational data structures.- Developing visual reports and dashboards using Power BI.- Provide advice on technical aspects of BI development and integration, including the operational and maintenance aspects of systems under development, and proposed system recovery procedures.

Completing 800+ hours of hands-on course material, with 1:1 industry expertmentor oversight, and completion of 4 in-depth portfolio projects.Mastered skills in front-end and back-end web development, databases, anddata structures and algorithms.

- Managed large amounts of inbound and outbound calls in a timely manner.- Identified customers’ needs, clarified information, researched every issue and provided solutions and/or alternatives.- Kept records of all conversations in our call center database in a comprehensible way- Built monthly customer's satisfaction report by excel and Power BI- Identified hardware and software solutions.- Troubleshooted hardware's technical issues such as printer, desktop and phone.

• Project used React, Redux and GraphQL for client side and using Authentication Module (Passport), React SSR and GraphQL for server side • Design, build or maintain web sites, using authoring or scripting languages, content creation tools, management tools, and digital media.• Confer with management or development teams to prioritize needs, resolve conflicts, develop content criteria, or choose solutions• Back up files from web sites to local directories for instant recovery in case of problems.• Identify problems uncovered by testing or customer feedback, and correct problems or refer problems to appropriate personnel for correction.• Maintain understanding of current web technologies or programming practices through continuing education, reading, or participation in professional conferences, workshops, or groups.• Analyze user needs to determine technical requirements.• Develop or validate test routines and schedules to ensure that test cases mimic external interfaces and address all browser and device types.• Perform web site tests according to planned schedules, or after any web site or product revisions.• Provide clear, detailed descriptions of web site specifications such as product features, activities, software, communication protocols, programming languages, and operating systems software and hardware.

• Design, build or maintain an application for Papa John, using Google Speech-to-Text API and Natural Language API in order to make the ordering process faster and smoother.• Identify problems uncovered by testing or customer feedback, and correct problems or refer problems to appropriate personnel for correction.