• Utilized VMware Workstation to deploy new servers tailored to test the Atlassian Assist plug-in for Slack, offering employees and IT personnel a seamless experience with a recorded engagement gain of 20% when raising tickets via Slack communication channels.• Administered a diverse portfolio of 40+ Windows servers across 5 different company offices (versions 2008, 2016, and 2019), ensuring proactive monitoring for timely updates using Remote Desktop, and efficiently automating pushing updates using Syxsense.• Maneuvered end-to-end wiping, provisioning, testing, and shipping of Mac, Linux, and Windows devices for all employee's machines, achieving a remarkable 67% reduction in machine downtime as three machines are multi-tasked within a day compared to an estimated three days required for a single machine.• Leveraged Atlassian Cloud to actively develop highly customized instructional troubleshooting documents, catered to prevalent issues, empowering internal employees and future IT personnel with a comprehensive guide for streamlined problem resolution, while also gaining 40 colleagues' views within 1 day of posting.• Identified and eliminated duplicated outdated DNS records, reducing DNS server potential risks and vulnerabilities while maintaining operational continuity within the company's working environment.• Identified and responded to phishing emails from employee accounts, offering precise guidance on effective phishing email handling, and enhancing the company's security posture.

• Orchestrated and collaborated with a student software developer to execute the Software Development Life Cycle (SDLC) to develop a scalable and interoperable Python/Powershell script within a two-week deadline.• Conducted extensive research on various Python modules to implement custom scripts utilizing the VLC media player, achieving significant efficiency in data-scraping and frame-extraction for over 1000 movies in 3.5 months.• Diagnosed and resolved unforeseen hardware issues pertaining to the DVD reader and hard drive utilized for data storage.

• Directed 2 executives to refine and finance our college’s childcare budget while under budget limitations, extending its service for next two upcoming quarters in support of student’s families during the pandemic.• Responded to students with customer services during a system transfer within a week, shortening student returns by half of the expected plan.• Implemented clarifications on our college’s financial code documents to be suitable during the pandemic and future growth of the college.