Phuc Thinh Nguyen Email & Phone Number

Ho Chi Minh City, Vietnam

*Product Marketing*-Assisted customers in ROI assessment via developed management dashboard-Executed HCP engagement initiatives (events, campaigns, and sponsorships)-Created promotional materials in collaboration with communication/design teams-Conducted regular training and knowledge updates for the Regional Sales Team.*Product Management*-Provided strategic bid advice with detailed product and pricing analyses.-Collaborated with the Supply Chain Team for periodic inventory stock forecasting and planning

Vietnam

*Customer Service Management*-Restructured and built processes to enhance customer satisfaction in care and warranty services-Managed a team of 4 customer service staffs directly via the Salesforce platform.-Customized and implemented complaint handling policies to align with global standards-Provided guidance on addressing unusual complaints, escalated issues, and implemented preventive measures for future occurrences-Passed the annual regional audit for customer care quality and processes with success*Product Marketing-Collaborated with internal and external teams to design promotional materials-Partnered with regional affiliates to introduce new products effectively-Planned and executed HCP engagement activities through sponsorships and partnerships-Regularly arranged educational events for wholesale customers and diabetes patient club members*Product Training & Management*-Implemented market protection for authentic products using QR code technology-Successfully reduced product-related expenses by over 300% through innovative layout design and material utilization-Planned and executed comprehensive programs to enhance medical and product knowledge of Nationwide Sales Force

Vietnam

*Sales* - Execute sales activities for assigned territories (POCT products) directly or in collaboration with local resellers- Develop customer relationships with KOLs and end-users- Prepare quotation/tender prices and consult the delivery, and commercial terms in accordance with company policies- Handle customer complaints related to sales and product*Marketing activities and research*- Implement marketing activities as group presentation, symposium, conferences- Product introduction and presentations - Develop insights through market research and competitive intelligence to identify chances of penetration and growth of cutting edge products in Vietnam (embolization materials and molecular diagnosis)

Vietnam

• Manage the team as a Scrum Master to plan and providing systematic guidance to the Product Owner on AGILE-SCRUM Model• Attend AI events to introduce the project and expand the network• Connect team members with the domain experts, departments, and vendors• Take responsible for drafting and developing policies and working processes• Train staff in policies and procedures and supervise their daily work• Conduct frequent performance reviews and meeting• Ensure compliance with best practices between team and other departments• Handle the paperwork and related issues for the team

Ho Chi Minh City, Vietnam

• Welcome customers/patients as they arrive at the Urology Department and inquire into how they would like to be assisted• Assist physicians & nurses on Uroflowmetry and Clinical procedures (Transrectal Ultrasound – TRUS)• Returned diagnostic results to patients and assist patients in understanding regarding other stages and location in the process

Vietnam

A start-up project founded by Biomedical Engineering students with the aim to create wearable and affordable ECG with algorithms detecting arrhythmia and stroke.

Vietnam

An education platform which enables students and professors to connect with each other in research projects.• Planning and Conducting market research in universities scales• Building a business model to access grant from HCMC International University (Student project) and the fund from investors• Recruiting and establish a working structure for the project

Bachelor'S Degree, Psychology

Bachelor Of Engineering - Be, Biomedical/Medical Engineering

Activities and Societies: BME Student Recruitment Campaign (2014, 2015), HR Staff of Information Department (2014), Speaker at The 7th.

Certificate Of Human Resource Management, Human Resources Management/Personnel Administration, General