Charlie Martin Email & Phone Number

Carlsbad, California, Us

I work with managers, directors, VP's C-Suite Executives in all functional areas to help you maximize your performance and career success and motivate, engage and retain your workforce by demonstrating you are the leader they want to follow..I spent over 30 years in senior leadership and front-line management positions, leading teams and getting results in challenging environments globally. I have spent the last 20 years as a certified executive leadership performance coach helping clients exceed their expectations. If you are a high performing leader and want to improve your performance, or the performance of your team members, you are in the right place. I have coached leaders in a wide range of organizations including technology, insurance, automotive, fintech, legal services, hospitality, bio tech, planning and engineering, health care, digital education, consulting, pharma, travel services, life sciences, employee benefits, platform companies, and many more. Companies range in size and stage from early-stage rapid growing companies to established companies with a long history of growth and success and global presence. When you make investments in yourself and your people, those investment come back to you and your organization at a 10X value.What would it be worth to you to have a solid stable team of managers/executives/leaders performing at the top of their game? How would it impact overall turnover, customer service and retention, company growth, productivity and bottom-line profitability?I can help. Contact me at:charlie@thinkchange.co

Us

As a retained internal Leadership Coach, I also was responsible for developing the performance management system, monitoring performance and providing leadership/management development. We were able to convert our management team from one that the Chairman stated "they just won't execute" to a productive, proactive team driving solid results. We experienced positive company growth, client retention, management retention and solid profitability growth.

Responsible for providing operational efficiency and service excellence at 68 USAirways airport locations in the US through a management team of over 300 and a work force of 8,000. Achieved number 1 rating among airlines for operating performance and customer service in 2001 and number 2 in 2002, as rated by the Airline Quality Rating. The AQR is a summary of month-by-month quality ratings for the largest domestic U>S> airlines.

Airport privatization and management company. Responsibilities included board representation and technical service provider for three airport ownership companies in Australia managing 5 airports. Led a division in Honolulu that provides airline ground services and fuel farm management for the airport authority. COO of the airport ground services division headquartered in Glendale Ca. providing ground service to airlines at 7 locations.

San Diego, Ca, Us

The largest travel management company in San Diego. Provided leadership during a transition in revenue generation from airline commission to one based on fees for service.

A 23 location economy segment hospitality company with locations in Washington, Oregon and Alaska. Facilitated training and development of the General Managers and experienced significant growth of the parent company. Maintained service and profit levels while retaining managers. Opened one new property.

Airport Ground Transportation Company. Operated and took the company through chapter 11 bankruptcy and repositioned as Cloud 9 Shuttle.

Responsible for the safe profitable operations and high customer service levels of 9 cruise ships positioned in the US and Australia. Responsibilities included 5 direct report V.P.'s , located in the U.S., Italy and Monte Carlo, and over 5,000 team members working on ships throughout the world. Responsible as the corporate representative for the successful design and launch of one additional ship built in France. All time high levels of customer service and profitability were achieved throughout the period.In addition to leading the team to achieve record service and profit results, we designed and implemented a leadership development program for all shore and ship based managers and executives resulting in improved communication and commitment to mutual goals.

Responsible for 25 airport locations ancluding 1,800 airport customer service and operations personnel and flight attendants and the related training organizations.Introduced and implemented a performance management system throughout the customer service division that resulted in significant performance increases in both service and cost control at all airport locations and flight attendant service. Supported the opening of a variety of new airport operating locations including recruiting managers and team members and preparing facilities,, positioning ground operating equipment and supplies.Recruited a director of training and implemented system wide customer service training for all airport team members and flight attendants. After implementing the internal customer service training we began selling our training services to other local service companies to offset costs and assure the continued viability of our training organization

Led the $200 million revenue cargo division including the management of 12 dedicated cargo aircraft in addition to the development of strategic plans marketing and sales initiiatives and leadership of a world wide workforce to fill the cargio capacity on the entire TWA fleet of aircraft.

M.A, B.S., Business

B.S And M.A., Business Administration And Management, General