Charlie Martin Email and Phone Number
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Charlie Martin personal email
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I work with leaders who want to perform at the top of their game and who truly believe that their people are their greatest asset and demonstrate that belief by investing in helping them be the best they can be. I have experienced great success in helping leaders develop their leadership skills by helping them understand who they are as a leader and how to make the most positive impact by providing the support they need during the journey. All leaders must be leader coaches in todays dynamic organizational environment. By establishing goal clarity and identifying and implementing behaviors that support individual and team success the result will be high goal achievement and enhanced career success. More than ever the behavior of managers/leaders is having a significant direct impact on the success of teams, individuals and companies. According to a recent Gallup poll the quality of managers explains 70% of the variance in workforce productivity.I can help you optimize the performance of your team and reduce turnover, improve productivity, retain customers and improve your bottom-line profit. How valuable would a significant improvement in management retention and productivity be to you? How would it impact your performance results and your own personal career?Contact me if you are ready to invest in your personal success or the success of your team members. As an experienced leader and Leadership Performance Coach I have likely experienced what you may be experiencing or helped clients who have. I can be reached at:charlie@thinkchange.co or by cell phone at 214-869-6148
Think Change
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Leadership Performance CoachThink Change Jun 2011 - PresentCarlsbad, California, UsI work with managers, directors, VP's C-Suite Executives in all functional areas to help you maximize your performance and career success and motivate, engage and retain your workforce by demonstrating you are the leader they want to follow..I spent over 30 years in senior leadership and front-line management positions, leading teams and getting results in challenging environments globally. I have spent the last 20 years as a certified executive leadership performance coach helping clients exceed their expectations. If you are a high performing leader and want to improve your performance, or the performance of your team members, you are in the right place. I have coached leaders in a wide range of organizations including technology, insurance, automotive, fintech, legal services, hospitality, bio tech, planning and engineering, health care, digital education, consulting, pharma, travel services, life sciences, employee benefits, platform companies, and many more. Companies range in size and stage from early-stage rapid growing companies to established companies with a long history of growth and success and global presence. When you make investments in yourself and your people, those investment come back to you and your organization at a 10X value.What would it be worth to you to have a solid stable team of managers/executives/leaders performing at the top of their game? How would it impact overall turnover, customer service and retention, company growth, productivity and bottom-line profitability?I can help. Contact me at:charlie@thinkchange.co
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Chief Performance OfficerResortcom International 2004 - May 2011UsAs a retained internal Leadership Coach, I also was responsible for developing the performance management system, monitoring performance and providing leadership/management development. We were able to convert our management team from one that the Chairman stated "they just won't execute" to a productive, proactive team driving solid results. We experienced positive company growth, client retention, management retention and solid profitability growth. -
Vp Customer ServiceUs Airways Group 2000 - 2004Responsible for providing operational efficiency and service excellence at 68 USAirways airport locations in the US through a management team of over 300 and a work force of 8,000. Achieved number 1 rating among airlines for operating performance and customer service in 2001 and number 2 in 2002, as rated by the Airline Quality Rating. The AQR is a summary of month-by-month quality ratings for the largest domestic U>S> airlines.
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Managing Director PacificAirport Group International 1998 - 2000Airport privatization and management company. Responsibilities included board representation and technical service provider for three airport ownership companies in Australia managing 5 airports. Led a division in Honolulu that provides airline ground services and fuel farm management for the airport authority. COO of the airport ground services division headquartered in Glendale Ca. providing ground service to airlines at 7 locations.
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PresidentBalboa Travel Management 1995 - 1997San Diego, Ca, UsThe largest travel management company in San Diego. Provided leadership during a transition in revenue generation from airline commission to one based on fees for service. -
PresidentThe Peninsula Group 1994 - 1995A 23 location economy segment hospitality company with locations in Washington, Oregon and Alaska. Facilitated training and development of the General Managers and experienced significant growth of the parent company. Maintained service and profit levels while retaining managers. Opened one new property.
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CeoShuttle Express/Shuttle Systems/Cloud 9 Shuttle 1991 - 1994Airport Ground Transportation Company. Operated and took the company through chapter 11 bankruptcy and repositioned as Cloud 9 Shuttle.
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Sr. V.P Operations And Customer ServiceSitmar/Princess Cruises Oct 1984 - Mar 1989Responsible for the safe profitable operations and high customer service levels of 9 cruise ships positioned in the US and Australia. Responsibilities included 5 direct report V.P.'s , located in the U.S., Italy and Monte Carlo, and over 5,000 team members working on ships throughout the world. Responsible as the corporate representative for the successful design and launch of one additional ship built in France. All time high levels of customer service and profitability were achieved throughout the period.In addition to leading the team to achieve record service and profit results, we designed and implemented a leadership development program for all shore and ship based managers and executives resulting in improved communication and commitment to mutual goals.
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Vice President Customer Service/Evp-Coo Pacific Southwest ArmotivePacific Southwest Airlines Mar 1981 - Oct 1984Responsible for 25 airport locations ancluding 1,800 airport customer service and operations personnel and flight attendants and the related training organizations.Introduced and implemented a performance management system throughout the customer service division that resulted in significant performance increases in both service and cost control at all airport locations and flight attendant service. Supported the opening of a variety of new airport operating locations including recruiting managers and team members and preparing facilities,, positioning ground operating equipment and supplies.Recruited a director of training and implemented system wide customer service training for all airport team members and flight attendants. After implementing the internal customer service training we began selling our training services to other local service companies to offset costs and assure the continued viability of our training organization
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Vp/Coo CargoTrans World Airlines (Twa) 1974 - 1976Led the $200 million revenue cargo division including the management of 12 dedicated cargo aircraft in addition to the development of strategic plans marketing and sales initiiatives and leadership of a world wide workforce to fill the cargio capacity on the entire TWA fleet of aircraft.
Charlie Martin Skills
Charlie Martin Education Details
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University Of Central MissouriBusiness -
University Of Central MissouriGeneral
Frequently Asked Questions about Charlie Martin
What company does Charlie Martin work for?
Charlie Martin works for Think Change
What is Charlie Martin's role at the current company?
Charlie Martin's current role is Experienced, Certified Executive Leadership Coach. Supporting leaders at all levels to achieve their business and career goals while adding the highest net value to everything they do..
What is Charlie Martin's email address?
Charlie Martin's email address is ch****@****box.com
What is Charlie Martin's direct phone number?
Charlie Martin's direct phone number is +121486*****
What schools did Charlie Martin attend?
Charlie Martin attended University Of Central Missouri, University Of Central Missouri.
What skills is Charlie Martin known for?
Charlie Martin has skills like Leadership Development, Leadership, Strategic Planning, Strategy, Executive Coaching, Team Building, Coaching, Performance Management, Change Management, Management, Executive Management, Organizational Development.
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