Rob Sutton Email and Phone Number
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Senior executive leader with over 25 years experience in Operations Management, Customer Support, Sales Operations, Strategy, Business Process Improvement, and Operational Transformation supporting leading edge technologies and products across multiple industries and customer segments. Proven track record in increasing profitability, improving the customer experience, leading large organizations, and growing revenues.
Affiliated Monitoring
View- Website:
- affiliated.com
- Employees:
- 215
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Head Of Monitoring And Partner ServicesAffiliated Monitoring Nov 2022 - Present
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Senior Vice President, Customer Care And SuccessTherapy Brands Jul 2021 - Nov 2022Birmingham, Alabama, Us -
Head Of Contact Center OperationsAffiliated Monitoring Mar 2019 - Jun 2021Union, Nj, UsSenior executive leading the contact center operations for fast growing security, medical, and IoT monitoring company.
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Senior Vice President, Customer CareVonage May 2016 - Jan 2019Holmdel, New Jersey, UsSenior executive leading the post-sale support experience and operations for Vonage including customer retention and account management activities. Led a global team of 63 professionals and 700 front-office personnel to integrate and transform the implementation, support, customer retention, and fulfillment experience for business customers. Improved overall customer satisfaction while reducing costs through technology investments and business process improvements. -
Vice President - Global Customer CareVonage Jun 2009 - May 2016Holmdel, New Jersey, UsResponsible for the management, strategy, and improvement of Vonage Customer Care worldwide. Leadership over 1000+ customer facing staff in five countries supporting businesses across the globe. Business responsibility for improving revenue retention, collections, and the transformation of our customer on-boarding processes.Change agent who was able to reduce unit and budget costs by over 50% while improving the customer experience through a wide range of efforts including organizational transformation.
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Avp, Global Contact Center Operations & SystemsAig Nov 2005 - Jun 2009New York, Ny, UsGlobal leader responsible for the governance, improvement, and the globalization of AIG’s world wide customer-facing operations. Responsible for AIG contact center strategy, improving the cost structure of the operations, reducing operational risk and transforming operations to drive value and profitability -
Director - B2B Customer CareCingular Wireless Dec 2004 - Nov 2005Dallas, Tx, UsSenior leader of the Business Markets Group responsible for merging and creating an integrated B2B support model for key enterprise customers for our wireless data products. Established a customer-facing project management team responsible for the management of large scale wireless deployments including the build out of operational controls to ensure defects are detected, fixed, and minimized. -
Director - Mobile Media Services DivisionCingular Wireless Jan 2002 - Dec 2004Dallas, Tx, UsSenior leader of the Wireless Data business with principal focus on professional services, customer service, and provisioning operations for wireless data business customers. Responsibilities include establishing a strategy for business care, building and procuring a customer-facing technical team, and evolving and leading the organization to the delivery of best in class care for enterprise customers.
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Senior Manager - Planning And OperationsCingular Wireless May 2000 - Dec 2002Dallas, Tx, UsSenior manager holding positions in Operations, Strategy, and Process within the Customer Operations group. Directed a group of 14 professionals engaged in process reengineering, call center deployment, and project management.
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Senior Manager - OperationsCingular Wireless Mar 1997 - Apr 2000Dallas, Tx, UsSenior Manager with positions in Marketing Operations and Customer Care. Responsible for day-to-day management of AT&T WorldNet Service’s customer service, inbound telemarketing, retention operations, and software fulfillment operations. Managed a staff of 15 professionals, workforce management, and four call center outsourcer's with 1000+ combined seats.
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Project Manager/Analyst - Cio OrganizationCingular Wireless Feb 1993 - Feb 1997Dallas, Tx, Us
Rob Sutton Skills
Rob Sutton Education Details
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Rutgers UniversityMarketing -
The College Of New JerseyManagement Information Systems
Frequently Asked Questions about Rob Sutton
What company does Rob Sutton work for?
Rob Sutton works for Affiliated Monitoring
What is Rob Sutton's role at the current company?
Rob Sutton's current role is Senior executive - Operations, Service, Sales, and Customer Success specializing in transforming the customer experience.
What is Rob Sutton's email address?
Rob Sutton's email address is ro****@****age.com
What is Rob Sutton's direct phone number?
Rob Sutton's direct phone number is +173244*****
What schools did Rob Sutton attend?
Rob Sutton attended Rutgers University, The College Of New Jersey.
What skills is Rob Sutton known for?
Rob Sutton has skills like Call Center, Business Process Re Engineering, Program Management, Business Intelligence, Contract Negotiation, Financial Analysis, Customer Experience, Operations Management, Crm, Business Strategy, Leadership, Financial Services.
Who are Rob Sutton's colleagues?
Rob Sutton's colleagues are Melissa Hence, Jnaya Gelsey, Bob Maguire, Jake Mrkvicka, Joshua Josias, John H., Joseph Parisi.
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