Thinley Choden Email & Phone Number

Edmonton, Alberta, Canada

Edmonton, Alberta, Canada

- Managing and resolving client concerns at the Branch.- Evaluating different processes at the branch and executing process improvements with Branch Manager.- Assisting Branch Manager in reaching client satisfaction rating by reducing customer wait time at the Branch, and faster resolution of concerns.- Analyzing branch key functions and collecting requirements from the process owners to improve their system, and overall process.

Edmonton, Alberta, Canada

- Worked for TD Bank as a Mortgage Triage Analyst for commercial and residential properties across Canada.- Responsible for reviewing and managing mortgage documents, analyzing discrepancies, and coordinating with Mobile Mortgage Specialist on next steps.- Managing the entire lifecycle of the mortgage process, underwrite the decisions based on the customer credit score and other factors.- Documenting and editing the contracts to be executed by the end client.

Edmonton, Alberta, Canada

- Short term assignment with Consolidated Fastfrate (a Transportation and Logistics company) to manage and streamline their end 2 end delivery process.- Worked closely with the facility manager to understand their lifecycle of the delivery process starting from booking delivery, assigning to the delivery coordinator, collecting payments, capture confirmation of delivery, and managing returns.- Designed delivery system to automate the entire life cycle which was earlier managed manually.- Introduced process to manage escalations and prevent errors in delivery.- Lead UAT sessions to test the application with key stakeholders.

Edmonton, Canada Area

- Worked on multiple short-term assignments for variety of industries not limited to Education, Home Maintenance, Equipment rentals, and Real Estate. - Responsible for improving business processes by understanding key requirements and delivering solutions.- Preparing and distributing management dashboards, real estate performance analytical reports showcasing organization trends and comparing them to the market.- Capturing business requirements by facilitating meetings with key decision makers, surveys, and group sessions.

India

- Managing GE Corporate Real Estate global portfolio of 3800+ properties by maintaining their leases in IBM Tririga Lease Admin Module.- Managing a team of lease & transaction analysts, providing regular system & process training, assigning tasks with TAT, and auditing the accuracy of information using quality control tools.- Working with the cross-functional team across the globe in areas of Lease Administration, Transaction Management, Analytics, Finance, Research, and Data Management.- Collaborating with the stakeholders, understanding their requirements during JAD sessions, converting user needs into the technical specifications, & delivering it to the IT, and performing UAT on behalf of the end-user during implementation of the IBM Tririga V10.- Driving lean, six sigma, business process improvements, re-engineering & control initiatives.- Responsible for team annual appraisals, training, and hiring activities.