I am MacGyver - Technical systems integration specialist, REST API, Azure AD, Office 365, Exchange, Tenant security management and optimisation, Licensing maintenance, strategic revenue, planning - prototype, POC/POV, development, delivery, release and integration/implementation of product. Solution engineer, with Agile based Product Management experience. Experienced support centre manager - associated process design and implementation/optimisation specialist. Experienced Microsoft Power BI Admin.

The elephant is taking an extended vacation

Role and key responsibilities:• Active role as a key decision maker for overall business strategy;• Influence the Product roadmap by managing strategic partnerships with external games and service suppliers;• Develop product strategy and contribute to product delivery roadmap;• Work with multiple teams to ensure the product strategy is delivered;• Influence and facilitate service level companies to deliver against the defined strategy;• Develop ideas around enhancing existing products and/or driving new product development within the business;• Work with internal teams to identify opportunities and provide consistency in the product roadmap;• Understanding the needs of the organization to achieve maximum organizational performance and efficiencies with strong business acumen;• Consult and influence senior leaders on key business;• Contribute to strategic planning, developing the business and planning for growth;• Liaise with Directors to help improve the business, through giving guidance on business issues and provide resolutions;• Drive project timelines and coordinate project resources across key cross-functional teams for assigned projects from seasonal planning and conception through launch and maintenance;• Ensure the product experience is consistent with the group’s brands;• Manage relationships with external partners to ensure proper implementation of product features and handle product related issues/defects with urgency;• Track metrics, user feedback loops, and industry benchmarks and publish reports of product performance;• Own products and work to resolve any issues that arise in a timely fashion;• Operate independently, juggle multiple tasks and projects simultaneously in a results-oriented environment;• Stay up to date on the latest in mobile devices, technology and gaming;

Role and key responsibilities:• Active role as a key decision maker for overall business strategy;• Influence the Product roadmap by managing strategic partnerships with external games and service suppliers;• Develop product strategy and contribute to product delivery roadmap;• Work with multiple teams to ensure the product strategy is delivered;• Develop ideas around enhancing existing products and/or driving new product development within the business;• Work with internal teams to identify opportunities and provide consistency in the product roadmap;• Understanding the needs of the organization to achieve maximum organizational performance and efficiencies with strong business acumen;• Consult and influence senior leaders on key business;• Contribute to strategic planning, developing the business and planning for growth;• Liaise with Directors to help improve the business, through giving guidance on business issues and provide resolutions;• Drive project timelines and coordinate project resources across key cross-functional teams for assigned projects from seasonal planning and conception through launch and maintenance;• Ensure the product experience is consistent with the group’s brands;• Manage relationships with external partners to ensure proper implementation of product features and handle product related issues/defects with urgency;• Track metrics, user feedback loops, and industry benchmarks and publish reports of product performance;• Own products and work to resolve any issues that arise in a timely fashion;• Operate independently, juggle multiple tasks and projects simultaneously in a results-oriented environment;• Stay up to date on the latest in mobile devices, technology and gaming;

Role and key responsibilities:• Integration of new products and features - implementation, training and support;• Liaise with 3rd party software providers;• Assess new software and the implications on integration and operations;• Management of new client (software application) development including design, configuration, beta testing and launch;• Determine development requirements, submit and manage enhancement requests based on daily operations;• Manage deployment of new software releases, software enhancements, software upgrades, bug fixes;• Quality assurance testing – pre and post live deployment of software enhancements, software upgrades, bug fixes;• Bug management – identification, troubleshooting (implementing solutions where possible), reporting and follow-up;• System configuration management – global configuration including rules, users, permissions;• Management of system email templates;• Management of report requests;• Management of database migrations;• Provide software and technical support to casino owners and internal departments;• System solutions and workarounds for brand owners and internal departments.

Role and key responsibilities:• Integration of new products and features - implementation, training and support;• Liaise with 3rd party software providers;• Assess new software and the implications on integration and operations;• Management of new client (casino application) development including design, configuration, beta testing and launch;• Determine development requirements, submit and manage enhancement requests based on daily operations;• Manage deployment of new software releases, software enhancements, software upgrades, bug fixes;• Quality assurance testing – pre and post live deployment of software enhancements, software upgrades, bug fixes;• Bug management – identification, troubleshooting (implementing solutions where possible), reporting and follow-up;• System configuration management – global configuration including rules, users, permissions;• Management of system email templates;• Management of report requests;• Management of database migrations;• Provide software and technical support to casino owners and internal departments;• System solutions and workarounds for casino owners and internal departments.

Role and key responsibilities:• setting and meeting performance targets for speed, efficiency and quality to meet service level agreements;• planning and managing change;• managing the daily running of the contact centre;• liaising with supervisors, team leaders, agents and third parties to gather information and resolve issues;• maintaining an up-to-date knowledge of industry developments;• monitoring random calls to improve quality, minimize errors and track agent performance;• planning and developing staff recruitment and liaising with HR staff;• reviewing the performance of staff, identifying staff training needs and planning training sessions;• training of staff on procedures and software applications;• recording statistics, user rates and the performance levels of contact centre, and preparing reports;• conducting performance appraisals;• handling the most complex customer complaints or enquiries;• organizing staffing, including shift patterns and the number of staff required to meet demand for 24/7 contact centre operation• coaching, motivating and retaining staff and coordinating bonus, reward and incentive schemes;• developing, implementing and reviewing core responsibilities and tasks;• analyzing performance statistics and making decisions on the basis of these statistics.

Role and key responsibilities:• assisting contact centre manager with day to day management of the contact centre, including training;• monitoring of / reporting on agents' work, including emails, live chat and telephone calls;• coaching staff to improve quality of service offered;• acting as mentor and advisor to contact centre agents;• dealing with higher level customer queries and complaints;• managing contact centre in contact centre manager's absence.

Role and key responsibilities:• assisting contact centre manager with day to day management of the contact centre, including training;• monitoring of / reporting on agents' work, including emails, live chat and telephone calls;• coaching staff to improve quality of service offered;• acting as mentor and advisor to contact centre agents;• dealing with higher level customer queries and complaints;• managing contact centre in contact centre manager's absence.

Role and key responsibilities:• Assisting customers with technical, account, game related queries via telephone and email.