In-house Product&Tariff Configuration in Whale Cloud NGBSS system such as data, voice, B2B products ,weekly promotion products configurationConfigured automated SMS alerts to notify and scheduled Python scripts using cron jobs on Linux-based systems to ensure continuous and timely monitoringEnsured the availability and performance of critical IT NGBSS/Non NGBSS systems and applications including CRM, CBS, UVC, Mediation, BI, SAP, DMS, and Managed and monitored digital applications “My Ooredoo App” and other digital applications of Ooredoo Myanmar, ensuring high availability and performance. Customer complaints Handlings and provide resolution Lead and coordinate the incident management process, ensuring timely resolution and effective communication across all stakeholders and resolved within SLAConduct thorough RCA analyses to identify and remediate recurring issues, enhancing system stability and performance.Calculate and advise penalty to be imposed for non-delivery or delivery out of SLAsDesigned and implemented a Python-based alert mechanism to monitorCreated and executed comprehensive test cases in Postman to validate API functionality, performance, issue investigationDebugged and resolved issues by analyzing API request and response logs, ensuring smooth integration and operation.Change request validation for IT systemDevelop and maintain dashboards and reports.Work closely with other teams such as marketing, finance, product development, and IT.

Change/Incident Management • Complete change management assessments• Identify, analyze and prepare risk mitigation tactics• Identify and manage anticipated resistance• Support and engage senior leaders• Support organizational design and definition of roles and responsibilities• Coordinate efforts with other specialists• Integrate change management activities into project plan• Evaluate and ensure user readiness• Manage stakeholders• Track and report issues• Define and measure success metrics and monitor change progress• Support change management at the organizational level• Manage the change portfolio

MPT GSM 4M Project Elite Tech Manufacturing Co.,Ltd. : I will be posted to Elite Tech Manufacturing Co.,Ltd. with the position of Junior Assistant Engineer . And I promote to Project engineer in December 2014.My job duties are as follow : Be responsible to make Site MaintenanceSupervise the Installation teamHave experience with Microwave installation teamHave a good knowledge of TransmissionProject Management OfficeBe responsible to make Purchase requisition and contract