Thi Nguyen Email & Phone Number

Austin, Tx, Us

Cupertino, California, Us

Mountain View, Ca, Us

• Partnered with recruiting managers, vendors and stakeholders across Google’s business areas (Marketing, Finance, GCS, LatAm, and REWS/ABP) to identify operational challenges and opportunities and lead the changes necessary based on data insights• Performed quantitative analysis reports and communicated metrics performance in weekly meetings and via newsletters to recruiting teams to drive efficiencies with recruiting and operations processes• Operationalized, scaled and automated project workflows to deliver quality solutions within Google’s Business Organization• Assisted program managers with road mapping, RACI reports, presentations, OKRs, and feature delivery for projectsImpacted by Google’s Q1 12,000 RIF.

Mountain View, Ca, Us

Supported the Online Recruiting Screening Team via Nelson• Owned and managed operations of the Online Recruiting team’s ticketing system and increased ticket usage by 187% in two quarters (284 tickets to 814 tickets), increased user satisfaction by 33% and decreased resolution time by 0.57 days. • Resolved, triaged and escalated all issues regarding compliance, procedure, bugs, tools for the Active Screening team• Trained, automated and updated all resources associated with the ticketing system tool • Performed ticketing queue data audits and partnered with stakeholders and internal team to identify trends, improve quality reporting and implement programmatic changes

South San Francisco, California, Us

Supported the Department of Cellular & Tissue Genomics •Organized ad hoc projects, seminars, workshops and team events for directors and scientists across multiple departments •Coordinated 50+ interviews per week spanning global time zones while providing white-glove service to create an exceptional experience for candidates• Acted as the main point of contact for candidates, recruiters, executive assistants and directors with interview scheduling logistics and maintained complex calendars across multiple time zones to accommodate high priority commitments

Austin, Tx, Us

• Conducted full-cycle recruiting by creating employment postings, sourcing, performing screening interviews and background checks, consulting physicians during candidate selection and onboarding and off-boarding of employees • Managed administrative functions including updating employee payroll, time & attendance, PTO, and office medical supply stock•Researched, created and implemented standard operating procedures for HR policies, business protocols, software applications, and provided educational training for healthcare team • Coordinated special events such as grand openings for new clinics, employee birthday celebrations and appreciations• Acted as a liaison for stakeholders and clinical team to execute projects and promote mutual growth, i.e., partnering with a therapy clinic to provide virtual therapy for reduced prices in addition to the health plan• Coordinated COVID testing logistics at the beginning of the pandemic with local Austin companies by communicating procedures to businesses, arranging appointments and privacy contracts, and handling finance transactions. • Maintained a secured medical database for procedure documentation, business partners documentation, training documentation

Austin, Tx, Us

Ennis, Tx, Us