 Training and managing staff to handle customer concerns and complaints. Deal with customer service concerns and complains,by phone and in-person, in very difficult cases Introduce “We Are Jamsai” club to fan-clubs and initiate privilege rights for them. Coordinate with alliances to acquire sponsorship. Launch and prepare marketing strategies of the brand assigned

 Deal with customer service concerns and complains,by phone and in-person Exhibit products at trade shows and attend trade shows to review competitor’s product. Conduct and analyze telesurveys in construction fields by SPSS. Developed and maintain information in user-friendly ways for call agents.  Launch Cementhai Home Mart Service Counter, one of the innovation project, including finding the location, studying feasibility study, dealing with the department store officer and bidding contractors. Initiate promotion in order to meet the KPIs that are amount of customers, sales volumn and customer satisfaction. Introduced the FISH philosophy to call agent teams. FISH is powerful parable which call center chooses to bring energy and positive attitude to work everyday.