Bernard Kittikhoun Pmp, Csm Email & Phone Number

Burnaby, BC, CA

• To date, successfully led and completed over 20 cross-functional projects (JIRA and Salesforce projects),consistently communicating and meeting internal stakeholder expectations and fostering collaborationthroughout.
• Covered the role of Chair for the Change Advisory Board, overseeing the change management process, leading board meetings, and serving as the subject matter expert.
• Seamlessly introduced Scrum methodology to the Salesforce and JIRA development teams, positivelyimpacting over 20 team members and enhancing productivity and project performance.
• Currently guiding product owners, software engineers, and scrum masters, refining methodologies andboosting team velocity by 20%. Planning sprints and retrospectives, and managing diverse teams to ensurecohesive.
• Proactively assessing, identifying, and mitigating potential risks associated with each project phase, ensuringsmooth transitions and preventing potential setbacks.
• Mentoring a cross-functional team of 8 by overseeing their performance and career progression, providingguidance on individual growth plans, holding regular one-on-one sessions and conducting performanceevaluations.

• Spearheaded projects of varied complexity for the JIRA application, meeting the expected service levels of internal stakeholders.
• Organized regular planning, scrum, and retrospective sessions, championing the Agile development framework.
• Offered continuous guidance and coaching to product owners and development teams, ensuring efficient story development, iterations, and retrospectives.

Burnaby, BC

• Collaborated with multiple cross-functional teams, orchestrating efforts to successfully manage and complete installation projects for 30+ enterprise and government-level clients.
• Fostered teamwork and open communication, bridging gaps between departments to ensure alignmentwith project objectives and timely deliverables.
• Led the Salesforce developers team to implement Salesforce Field Service Lightning, enhancingscheduling efficiency by 20%, accelerating customer billing by 30%, and reducing vendor payment times from 28 to 7 days.
• Drove the adoption of Agile best practices and continuous improvement processes to enhance Salesforce team performance and project outcomes.
• Acted as a liaison between the development team and stakeholders, ensuring expectations are managed and feedback is incorporated into the development process.

Burnaby, BC, Canada

• Provided analysis and troubleshooting of customer product issues, created bug reports when issues surfaced.
• Contributed to the support team wiki, created documentation and posted alerts on the company’s SharePoint site.
• Translated non-technical requirements to engineering and product development teams to help define new features, product enhancements and future markets.

• Provided Technical Support and training to users for the software Simply Accounting in French and English
• Troubleshoot basic accounting and computer/network issues,

Paris Area, France

• Worked with diverse teams, from software engineers to QA specialists, to design solutions that meet clientneeds.
• Maintained proactive and consistent communication channels with both internal teams and externalcollaborators, ensuring synchronicity and mutual understanding of project dependencies.
• Managed projects for renowned global entities, notably Dior and Chanel, highlighting proficiency in handlingcomplex, high-stakes initiatives.
• Proactively identified and addressed project risks to ensure the quality of deliverables. Introduced a SeleniumIDE-based tool to improve the QA process for web application customizations.

Paris Area, France

• Planned, coordinated, and monitored the performance of helpdesk support for CRM, guaranteeing compliance with established service level agreements
• Documented and maintained processes to increase the quality and performance of helpdesk support
• Provided feedback, glitches, and user recommendations to Launchmetrics on a monthly basis
• Hired and trained new support analysts
• Provided technical support to users for Launchmetrics CRM in French and English

Toulouse, France

• Developed content management system for many clients websites
• Provided advanced service to clients, ensuring excellent applications design and programming

Bachelor, Webmaster - Webdevelopment

Bachelor, Computer Science